Mia-Rose Desmond
Mill Park,VIC
Summary
A highly motivated individual with 2.5 years of experience as a Residential Property Manager, now transitioning into Commercial Real Estate.
Experienced in managing renter and residential rental provider relations, overseeing lease agreements, and handling property maintenance, with excellent communication, negotiation, and problem-solving skills. Dedicated to ensuring high occupancy rates and full legal compliance. Driven to apply my expertise and motivation to deliver outstanding results in a Commercial Real Estate role.
Overview
5
5
years of professional experience
Work History
Property Manager
Harcourts Rata and Co
Thomastown, VIC
05.2022 - Current
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Managed all maintenance requests from tenants in a timely manner.
- Monitored market trends to ensure competitive pricing structures for properties under management.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Negotiated leases, rental agreements, and other contractual documents.
- Efficient use of software: Property Tree, Airtable, IRE, RP Data, Price Finder.
- Conducted open home inspections for prospective renters.
- Experience with VCAT hearings, both in person and remote hearings.
- Ensure properties under management meet minimum standards and comply with gas, electrical, and smoke alarm standards as per the Residential Tenancy Act.
Customer Service Representative
Serco
Melbourne, VIC
05.2021 - 05.2022
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered approximately 120 incoming calls daily providing frontline customer support or assistance with service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Updated databases with new and modified customer data.
Cinema Crew Member
Hoyts
Preston, VIC
05.2019 - 06.2021
- Assisted with the daily setup and breakdown of cinema equipment.
- Provided customer service to patrons in a courteous and professional manner.
- Ensured all theatre spaces were clean, organised, and well-maintained.
- Trained new staff members on proper use of cinema equipment and cash handling techniques.
- Monitored auditoriums throughout screenings to ensure a safe environment for guests.
- Processed refunds for unsatisfied customers in accordance with company policy.
Education
Cert III & IV in Fitness
Womens Fitness Academy
Melbourne, VIC01-2024
Certified Nutritionist
Womens Fitness Academy
Melbourne, VIC01-2024
Agents Representative Certificate
Entry Education
Melbourne, VIC06-2022
VCE Graduate
Bundoora Secondary College
Bundoora, VIC12-2020
Skills
- Excellent Verbal and Written Communication
- Organisation
- Attention to Detail
- Good Negotiation
- Time Management
- Stress Management
References
References available upon request.
Timeline
Property Manager
Harcourts Rata and Co
05.2022 - Current
Customer Service Representative
Serco
05.2021 - 05.2022
Cinema Crew Member
Hoyts
05.2019 - 06.2021
Cert III & IV in Fitness
Womens Fitness Academy
Certified Nutritionist
Womens Fitness Academy
Agents Representative Certificate
Entry Education
VCE Graduate
Bundoora Secondary College
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