Mia Sivanesan
Rooty Hill
Summary
Experienced public health professional specializing in designing and implementing evidence-based health promotion programs. Adept at managing state-wide projects addressing obesity, chronic disease prevention, and other public health challenges. Proven ability to lead multidisciplinary teams, engage stakeholders, and deliver impactful results within budget and tight deadlines. Skilled in data-driven decision-making, strategic planning, and risk management, with a strong commitment to advancing health equity and improving population health outcomes.
Overview
10
10
years of professional experience
Work History
Senior Project Officer
HealthShare NSW
04.2024 - Current
- Leadership in Project Management: Managed the development, implementation, and coordination of strategic and operational projects to achieve organisational objectives
- Led project teams, providing direction and ensuring continuous, effective service delivery throughout the project lifecycle
- Process Improvement and Innovation: Identified and implemented process improvements that enhanced service delivery
- Developed innovative strategies to address challenges, aligning project outcomes with the organisation's strategic goals
- Stakeholder Engagement: Built and maintained robust stakeholder relationships through effective communication, negotiation, and issues management
- Collaborated constructively with a diverse range of stakeholders, including Health Agencies, Local Health Districts, and Ministry of Health representatives, to ensure project deliverables were met
- Risk and Contingency Management: Proactively identified emerging issues and risks related to projects
- Developed and implemented risk mitigation strategies to manage risks effectively, ensuring that strategic and operational objectives were achieved
- Project Reporting and Analysis: Prepared and presented comprehensive project reports and analyses, supporting recommendations with robust, evidence-based decision-making
- Ensured all phases of project implementation were monitored and evaluated, including risk management, benefits realisation, and quality measures
- Compliance and Governance: Ensured all project activities adhered to regulatory requirements and internal policies, maintaining a high standard of compliance with ethical guidelines and governance frameworks
Project Officer
Department of Planning and Environment
04.2023 - 04.2024
- Company Overview: New South Wales
- Developed and Implemented Efficient Project Standards: Played a pivotal role in the development and successful implementation of project standards and procedures
- These enhancements have streamlined project processes, resulting in increased efficiency and ensured rigorous compliance with regulatory requirements
- This, in turn, has led to a notable improvement in project outcomes
- Resourceful Stakeholder Engagement: Through strategic negotiations with a wide range of stakeholders and vendors, I've consistently secured the essential resources needed for project completion
- These negotiations have been characterised by a commitment to delivering projects on time and within budget, showcasing a keen ability to navigate complex challenges and constraints
- Dynamic Project Transparency: A significant achievement has been the creation of a dynamic project dashboard
- This innovative tool offers stakeholders real-time insights into project progress and status, fostering transparency and informed decision-making at every project phase
- This real-time visibility has proven invaluable in aligning stakeholders and ensuring project goals are met efficiently
- Precision Project Scheduling: I excel in crafting meticulous project schedules that are designed to minimize delays and rigorously adhere to all project deadlines
- This commitment to precision planning has been a driving force behind our consistent project successes, ensuring that projects are delivered with efficiency and precision
- Comprehensive Performance Tracking: I take pride in my ability to develop and maintain detailed progress reports
- These reports serve as a reliable compass for project performance, offering precise data on achievements and areas for improvement
- This data-driven approach allows for agile adjustments to project strategies and tactics, ensuring continuous improvement
- Cross-Functional Synergy: My role thrives in collaborative environments, where I actively engage with cross-functional teams to identify and swiftly resolve project-related issues
- My ability to unite diverse groups, foster effective communication, and facilitate innovative solutions underscores my unwavering commitment to ensuring project success through teamwork and ingenuity
- This collaborative spirit has been instrumental in overcoming challenges and driving projects to successful outcomes
- New South Wales
Customer Service Officer
Australian Health Practitioner Regulation Agency
04.2021 - 04.2023
- Company Overview: Sydney
- Responsive Communication: Delivered timely and efficient responses to customer inquiries across multiple channels, a skill that underscores my ability to communicate effectively with diverse populations in health promotion contexts
- Information Dissemination: Provided accurate information about registration requirements and guidelines, reflecting my capacity to convey health-related information clearly and accurately to various audiences, including health practitioners and the public
- Policy and Procedure Adherence: Maintained up-to-date knowledge of policies and services, ensuring compliance and informing stakeholders accurately
- This role enhanced my understanding of regulatory frameworks and policies, crucial in the effective implementation of health promotion programs
- Customer Service Excellence: Managed customer inquiries within established KPIs, demonstrating my dedication to high-quality service delivery and continuous improvement, important in health promotion to ensure program objectives are met with efficiency and effectiveness
- Feedback and Improvement: Identified opportunities to enhance customer service and contributed to the development of policies and procedures, showcasing my proactive approach to improving service delivery and program outcomes in health promotion
- Sydney
Deputy Voting Centre Manager
NEC
03.2022 - 03.2023
- Program Coordination and Implementation: Effectively planned and coordinated early voting procedures, demonstrating my capacity to manage public health programs according to set guidelines and standards
- This experience honed my skills in executing initiatives that require detailed coordination and adherence to procedural guidelines
- Team Leadership and Training: Led the recruitment and comprehensive training of staff, ensuring high levels of knowledge and competence in election procedures
- This role developed my leadership abilities and highlighted my commitment to building knowledgeable teams, a skill directly transferable to managing health promotion projects and staff training
- Quality Management and Supervision: Oversaw daily operations and maintained high standards of work among staff, reflecting my ability to ensure quality control in health promotion activities, including the meticulous planning and implementation of public health initiatives
- Stakeholder Engagement and Safety Measures: Collaborated with security personnel and local authorities to ensure the safety and security of the voting centre and its staff, showcasing my ability to work with diverse stakeholders and manage safety protocols, relevant to ensuring the well-being of participants in health promotion programs
- Problem-Solving and Efficiency: Addressed and resolved challenges promptly, demonstrating my problem-solving skills, critical in the dynamic field of health promotion where unexpected challenges must be met with effective solutions
Customer Service Representative
Bankwest
02.2020 - 03.2021
- Company Overview: Sydney
- Providing exceptional customer service in a prompt, friendly, and professional manner during various situations as the first point of contact for customers
- Communicating effectively with colleagues and superiors to ensure that all customer inquiries and concerns are addressed in a timely and accurate manner
- Identifying opportunities to improve customer service and contributing to the development of customer service policies and procedures
- Assisting customers with online banking, mobile banking, and other self-service channels
- Maintaining accurate records of customer interactions and feedback, ensuring that all information is properly organized, documented, and stored
- Sydney
Desk-based Researcher
Restless Development India and UNESCO
01.2019 - 01.2020
- Company Overview: New Delhi
- Inclusive Research on Health and Education: Led comprehensive research focusing on sex education in the digital space, ensuring the inclusion of data relevant to CALD communities and underprivileged young adults
- Engagement with Diverse Stakeholders: Fostered collaborations with a wide array of stakeholders, including NGOs, community leaders, and educators, to gather insights and enhance the inclusivity of research findings
- Advocacy for Underprivileged Youth: Through my research and collaboration with UNESCO, I advocated for tailored health education programs targeting teenagers and young adults
- Cultural Sensitivity in Data Analysis: Analysed collected data with a keen awareness of cultural sensitivities, ensuring that the synthesis of information into comprehensive reports was respectful and considerate of the diverse backgrounds of the study participants
- Strategic Recommendations for Inclusive Education: Developed and communicated research findings and strategic recommendations to both technical and non-technical stakeholders, advocating for the adoption of digital platforms to reach and engage underprivileged and CALD communities effectively
- Monitoring and Evaluation with a Focus on Diversity: Implemented a robust framework for regular monitoring and evaluation of the project, paying special attention to its impact on CALD and underprivileged groups
- New Delhi
Assistant Researcher
Macquarie Health Dementia Research Centre
01.2018 - 01.2019
- Company Overview: Sydney
- Research and Data Analysis: Applied advanced laboratory techniques (PCR, gel electrophoresis) and contributed to dementia research design, showcasing rapid learning and a meticulous approach to data management
- This experience underpins my ability to conduct thorough evaluations and apply evidence-based practices in health promotion
- Operational Excellence and Compliance: Maintained laboratory operations and ensured adherence to ethical standards, demonstrating a commitment to high-quality, compliant health promotion activities
- Holistic Health Perspective: Developed a comprehensive understanding of mental and physical health needs through dementia research, informing my holistic approach to health promotion that encompasses mental well-being alongside physical health
- Team Collaboration and Administrative Skills: Worked collaboratively with multidisciplinary teams, emphasizing patient-centered care and contributing to the development of research policies
- These skills highlight my ability to engage effectively with various stakeholders and manage health promotion projects efficiently
- Sydney
Customer Service Team Member
KFC
01.2015 - 01.2018
- Company Overview: Gladstone
- Gladstone
Education
Master of Public Health - Public Health
La Trobe University
06.2024
Master of Health Administration -
La Trobe University
06.2024
Bachelor of Clinical Science -
Macquarie University
11.2019
Skills
- Problem Solving
- Communication
- Effective Time Management
- Microsoft Office
- Dedicated team player
- Leadership
Languages
Tamil
Hindi
Extra-Curricular Activities
Justice of Peace, Department of Justice, New South Wales, 07/01/23, Present, A government-appointed individual who performs legal duties such as certifying document copies, witnessing affidavits and statutory declarations, administering oaths, verifying identity, and providing general legal information to the public.
Timeline
Senior Project Officer
HealthShare NSW
04.2024 - Current
Project Officer
Department of Planning and Environment
04.2023 - 04.2024
Deputy Voting Centre Manager
NEC
03.2022 - 03.2023
Customer Service Officer
Australian Health Practitioner Regulation Agency
04.2021 - 04.2023
Customer Service Representative
Bankwest
02.2020 - 03.2021
Desk-based Researcher
Restless Development India and UNESCO
01.2019 - 01.2020
Assistant Researcher
Macquarie Health Dementia Research Centre
01.2018 - 01.2019
Customer Service Team Member
KFC
01.2015 - 01.2018
Master of Public Health - Public Health
La Trobe University
Master of Health Administration -
La Trobe University
Bachelor of Clinical Science -
Macquarie University
Similar Profiles
Sultan DhaliwalSultan Dhaliwal
Payroll Accounting Officer at HealthShare NSW - Department of Health NSWPayroll Accounting Officer at HealthShare NSW - Department of Health NSW
RUPAL GANDHIRUPAL GANDHI
Hospital Assistant Grade 2 at HealthShare NSWHospital Assistant Grade 2 at HealthShare NSW
Lee WebsterLee Webster
Food Service Assistant – Bowral Hospital at HealthShare NSWFood Service Assistant – Bowral Hospital at HealthShare NSW
Jeana KleinJeana Klein
Patient Assistant at HealthShare NSWPatient Assistant at HealthShare NSW
Sharon CabasagSharon Cabasag
Retail Store Associate at TK MaxxRetail Store Associate at TK Maxx