Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mia Smith

Strathfieldsaye,VIC

Summary

I am a highly motivated customer-oriented employee, dedicated and hardworking with a drive to deliver excellence in customer service. My strong work ethic allows me to provide a professional experience for those I interact with on a daily basis. Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. I am a team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. I am articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Customer Service Officer

Bendigo & Adelaide Bank Limited
09.2020 - Current
  • Helping a large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Providing primary customer support to internal and external customers.
  • Addressing customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Managing payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
  • Outbound & inbound calls – collection calls
  • Arrears management
  • Calculation of arrangements within DLA
  • Liaising with branches & other departments of the bank
  • Liaising with solicitors
  • Bridging customer relationships
  • SME of Bankruptcy & Liquidation portfolio
  • Management of own portfolio
  • Knowledge of systems – LINX, RFS-B & various systems via Bennet
  • Consistently meeting KPIs – accounts actioned per day & average log in time
  • Educating customers on Comprehensive Credit Reporting & Repayment History Information

Business Sales Consultant

Telstra
07.2019 - 09.2020
  • Outbound sales
  • Cold calling businesses across Bendigo and Mildura
  • Analyzing the business database in order to follow up on leads or provide the businesses with updated contracts to best suit their needs
  • Differentiating business type i.e sole trader/company and identifying the authorized person
  • Abide by privacy laws in relation to all outbound calls to clients
  • Onsite meetings with clients
  • Confidence in product knowledge
  • Closing sale with recorded verbal agreement of contract
  • Meeting KPI's and targets
  • Creating a customer base and building clientele
  • Adapting to the introduction of new products

Sales Consultant

Telstra
05.2017 - 07.2019
  • Customer service
  • Dealing with a variety of customer’s needs, i.e complaints, guidance, sales
  • Delegating customer requirements to the appropriate department
  • Upselling
  • Working within a team
  • Following a sales process
  • Meeting and exceeding KPI'S and targets
  • Proficient use of in house software (Siebel, Microsoft, POS)
  • Product knowledge being incorporated into troubleshooting
  • Entering into binding contracts
  • Verifying Identification, performing credit checks
  • Ongoing training to support changes in the sales process

Education

Bendigo Senior Secondary College
Bendigo
2016

Skills

  • Exemplary customer service skills
  • Ability to deal with customers from all walks of life Excellent communication skills- written, verbal, face to face and over the phone
  • Strong time management and organizational skills
  • Prioritising tasks
  • Customer focused- providing a professional experience
  • Strong work ethic- punctual and reliable
  • Advanced knowledge of Bendigo Bank systems
  • Quick learner

Timeline

Customer Service Officer

Bendigo & Adelaide Bank Limited
09.2020 - Current

Business Sales Consultant

Telstra
07.2019 - 09.2020

Sales Consultant

Telstra
05.2017 - 07.2019

Bendigo Senior Secondary College

Similar Profiles

CREATE PROFILE
Mia Smith