Mia Stroh

• Addressed inquiries on airline services, including rates, routes, and travel regulations.
• Facilitated ticketing, seating, and baggage handling for customers.
• Checked luggage to ensure compliance with weight distribution standards.
• Provided tailored assistance for special needs passengers, including wheelchairs and unaccompanied minors.
• Assumed additional responsibilities to support my team during high-demand situations, including natural disasters, outages, and faults.
• Delivered exceptional customer service through active engagement and effective listening.
• Adhered to IATA international regulations in all operations.
• Utilized problem-solving skills to secure optimal routing and destinations for travelers.
• Exceeded established call speed, accuracy, and volume standards on a regular basis.
• Informed passengers of changes or delays in scheduled flights while identifying alternate options when necessary.
• Assisted passengers in compassionate circumstances with empathy, discretion, and professionalism.
• Demonstrates strong ability to adjust communication styles to accommodate diverse learning preferences, facilitating effective concept explanation and education of customers and colleagues.

• Assisted customers by identifying needs and recommending appropriate products.
• Placed special orders or coordinated with other stores to locate desired items.
• Replenished shelves, organized merchandise, and maintained stock levels for optimal presentation.
• Managed stock transfers from storage to sales floor while adhering to deadlines.

Ensured adherence to company policies while delivering exceptional customer service.

• Strengthened customer retention through targeted discount offerings.
• Identified and reported potential fraud cases to relevant teams for investigation.
• Assisted customers with deposits, withdrawals, transfers, and various banking transactions.
• Performed clerical tasks including filing and organizing documents related to customer accounts.
• Identified opportunities to improve policies and procedures related to customer service operations.
• Complied with all laws regarding customer privacy rights to protect sensitive information.
• Contacted customers about potential service upgrades, new services and account changes.

• Processing online orders, including invoicing, and collection of purchases.
• Ensuring all orders are processed in a timely manner.
• Load paper into printers when needed, and troubleshoot any technical issues that arise.
• Photo scanning and keeping track of customers' photos.
• Assembling photo mugs, canvases, and photo books with care to ensure high-quality products, customer satisfaction, and minimal waste of stock.
• Conducting regular maintenance and upkeep procedures on the Fuji Film, Epson, and Sawgrass printers.
• Maintain an organized stock of supplies, such as paper and ink cartridges.
• Check prints for quality control before handing them off to customers.
• Promote additional products, such as keychains, magnets, or frames, that can be purchased along with prints.
• Processing faulty product claims through Spatula.
• Verifying customer ID and ensuring click-and-collect orders are given to the correct customer.