Mia Swan
Brisbane
Summary
Hi! My name in Mia Swan I'm a motivated and dedicated professional with a Bachelor of Psychological Science and experience across retail, hospitality, and student mentoring. I'm skilled in customer service, conflict resolution, and leadership, with strong communication and organisational abilities. I'm also an active volunteer with programs such as Griffith MATES and Safer Schoolies, demonstrating commitment to community engagement and wellbeing. I am eager to learn new skills!
Overview
3
3
years of professional experience
Work History
Retail Assistant
Bras N Things
10.2022 - Current
- Key Holder & Supervisor during busy periods, supporting daily operations
- Allocated daily roles to staff and assisted with training of new team members
- Skilled Bra Fitter providing personalised customer experiences
- Customer-focused, delivering excellent service and meeting sales targets KPIs
- Experienced in stock management, POS transactions, and cash handling
- Responsible for banking, reconciliations, and paperwork accuracy
Front Desk Receptionist
Ivy and Eve Apartments Cllix
01.2025 - 08.2025
- Delivered personalised guest experiences, ensuring hospitality and professionalism at all times
- Oversaw housekeeping schedules and room readiness, maintaining high presentation standards
- Resolved guest concerns and conflicts with empathy and efficiency to protect guest satisfaction
- Handled busy check-in/check-out periods with accuracy, composure, and strong time management
- Managed bookings and reservations using RMS systems, optimising room allocation and guest flow
- Processed invoices, payments, and reconciliations with attention to detail and compliance
- Liaised with head office and guests to coordinate operations and ensure smooth communication
Resident Mentor
Griffith University, Nathan Campus
02.2023 - 01.2025
- Acted as a communication link between Griffith University staff and college residents
- Provided 24/7 student support, including wellbeing checks, guidance, and conflict resolution
- Enforced university policies and standards, including behavioural expectations and room checks
- Organised and facilitated student events to encourage engagement and community bonding
- Trained and certified in CPR and First Aid
- Hold a current Blue Card, authorising work with children and young people in residential and educational settings
Education
Bachelor of Psychological Science - Psychology
Griffith University
QLD11-2024
Skills
- Personalised Customer Service & Support
- Leadership, Staff Supervision & Training
- Conflict Resolution & Wellbeing Support
- Event Planning & Community Engagement
- Administrative Accuracy: POS, RMS, Invoicing & Banking
- Organisation & Time Management in High-Pressure Environments
- Communication & Liaison with Stakeholders
- Safety & Compliance: CPR/First Aid Certified, Blue Card Holder
Timeline
Front Desk Receptionist
Ivy and Eve Apartments Cllix
01.2025 - 08.2025
Resident Mentor
Griffith University, Nathan Campus
02.2023 - 01.2025
Retail Assistant
Bras N Things
10.2022 - Current
Bachelor of Psychological Science - Psychology
Griffith University
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