Mia Thakkar

Strategic and results-driven Business Analyst with over 5 years of experience in ICT-driven business transformation, data analysis, and stakeholder engagement. Skilled at gathering business requirements, translating them into clear technical specifications, and driving process optimization to enhance operational efficiency. Demonstrated expertise in collaborating across cross-functional teams to deliver high-impact ICT solutions that meet business needs and drive value. Adept at using tools like Jira, Confluence, and Power BI to manage projects and streamline communication between business and technical teams. Business professional offering experience delivering cost-effective, high-performance technology solutions to meet shifting organizational demands. Astute technology-business professional translates operational needs into technical solutions. Equipped with analytics and reporting expertise to provide insights using data-driven philosophy.

• Financial Analysis
• Risk Mitigation
• Data Management
• Stakeholder Engagement
• Process Improvement
• Product Development
• Agile Tools: Jira, Confluence, Miro
• Data & Process Analysis: Tableau, Power BI, BPMN, Visio
• Stakeholder Collaboration: Salesforce, Miro, Figma
• Business Analysis: Use Case Analysis, Backlog Management, User Stories, Gap Analysis, Business Case
• Risk Mitigation: Cost-Benefit Analysis, Risk Assessment

• Successfully conducted a thorough audit of third-party websites like Canstar, AFG, and Mercury, leading to improved product visibility and increased customer engagement.
• Successfully led sprint planning sessions, prioritized the product backlog, and acted as the key liaison between business stakeholders and technical teams, ensuring that features were delivered on time and met business needs.
• Facilitated annual updates of the knowledge management system to ensure alignment with current policies and procedures, while also obtaining approval from the risk, compliance, and legal teams.
• Owned and implemented automated solutions and procedural changes to eliminate rebate payments for early termination fees, resulting in significant cost savings and a positive customer experience.
• Identified root causes and lack of process knowledge leading to inadequate design and development of changes in conditional approval letters. Updated broker portals and websites to address control gaps and weaknesses within the product/process domain.
• Spearheaded the rebranding of 6 million letters in accordance with APRA branding requirements, leading to simpler and clearer communication with customers. As the Project SME, ensured successful stakeholder engagement, communication, and systemic changes were completed on schedule.
• Created BPMN Diagrams, reducing bottlenecks and process gaps by 20%, and optimized workflows to reduce staff onboarding time by 30%, significantly improving operational efficiency and employee productivity.
• Developed business cases that secured funding for multiple process automation initiatives.
• Led a compliance-driven process improvement project that reduced operational risk by 25% through enhanced documentation and standardization.
• Led RPA (Robotic Process Automation) initiatives, identifying and automating repetitive, time-consuming tasks, resulting in a 25% reduction in manual effort and increased team efficiency.

Available upon request

• English
• Hindi

• OCM Certified for Decision making and critical thinking
• Certified Scrum Product Owner (CSPO) - Scrum Alliance
• Strategy Management - Harvard Business School
• Change Management - APMG International
• Scenario Planning and Strategic Conversations - AIM
• Productivity Training for Green Belt - Bankwest
• Blaze Training - Bankwest - Related to Agile (ideation, backlog and user stories, Delivery Control)
• Agile Methodology Training for GLS
• Salesforce Admin- pursuing
• Lean Six Sigma
• Prince 2
• IT Business Analyst & Project Managers Technical Awareness
• BPMN Certification- Pursuing
• Software Testing Foundations
• AWS Cloud Practioner training

Citizenship: Australian Citizen