Mia Thakkar
Product Management
Woodvale,Australia
Summary
Accomplished finance and banking professional with expertise in financial analysis, risk mitigation, data management, stakeholder engagement, process improvement, and product development. Successful in auditing third-party websites, updating knowledge management systems, implementing automated solutions, and leading the rebranding of 6 million letters. Skilled in complex assessment, validation, and product management. Committed to staying current with industry trends and utilizing tools to consistently deliver positive outcomes for businesses.
Overview
7
7
years of professional experience
Work History
Agile Business Analyst /Product Strategy Consultant
GLX
10.2024 - Current
- Facilitated open communication between developers, testers, and product owners, allowing seamless coordination and collaboration across cross-functional teams including marketing, customer experience, and credit policy, enhancing product alignment with market demands.
Optimised resource allocation by monitoring team capacity, aligning resources for efficient product development lifecycles, and finding product enhancement possibilities.
Identified project barriers, integrated market research and customer input to alter product plans to reduce risks and improve product success.
Used qualitative and quantitative data to test and certify application features with the Scrum team to verify they meet customer needs and product goals.
Actively shared market data and product trend analysis in team meetings to drive creativity and ensure product strategies are guided by consumer and market research.
Analysed data to identify product lifecycle issues and recommended solutions to improve customer happiness and quality.
Designed visually appealing reports on product trends and competition research to help stakeholders make strategic decisions.
Created high-quality documentation for new product feature training to align cross-functional teams with product strategies.
Gap analysis between existing systems and desired product results identified potential for product improvement and enhancement in response to market trends.
Market and consumer feedback analysis improved company processes and recommended optimisation techniques to increase product competitiveness and market share.
Used advanced analytics techniques to influence the product roadmap and provide actionable insights based on customer and industry trends.
Created ad-hoc reports to meet product and market needs, enabling rapid product strategy revisions.
Developed data models to aid decision-making and product creation by analysing competition data, customer needs, and industry trends.
Increased customer satisfaction by finding areas for improvement based on product performance data and presenting actionable solutions to match customer needs using market/competition analysis.
Agile Business Analyst
Bankwest
06.2023 - 10.2024
- To understand business requirements from multiple stakeholders and prioritize them
- Interpret business requirements and simplify them for easy analysis of top management to make strategic business decisions
- Sailpoint and CyberArk Project: The program of transition from IM to Identity
- Cba is not simply a change of technical platform but an uplift of the entire access control framework, including a review of current access, reprofiling roles, clean-up of redundant and inappropriate access, implementation of new role ownership responsibilities and an associated control framework
- Liase with system stakeholders and gather requirements
- Gather and artefacts as required and make recommendations on if/when systems are to be onboarded
- Analyze CBA (Cost Benefit Analysis) requirements/systems/processes
- Mapping the data from IAM to the new system, as a part of the discovery phase for accurate migration of roles into the new system
- Define new processes ensuring solution/s and process/s are fit for purpose
- Engaging and identifying stakeholders from both systems and businesses
- Identifying risks and working on risk mitigation solutions
- Facilitating workshops and meetings, support the squad and help come up with recommendations
- Identify any gaps/exceptions between BW/CBA
- Migration management
- Achievement: Received positive feedback from the delivery lead and senior product owner for exceptional performance
Business Analyst /Complex Assessor | Validation
Bankwest
12.2022 - 05.2023
Product Manager/ Business Analyst (Secondment)
Bankwest
01.2021 - 03.2022
- Monitored the marketplace and competitors, analyzed product performance, and recommended modifications to improve results
- Managed relationships with stakeholders, proactively managed risks, and facilitated the overall customer experience by continuously improving product offerings and processes
- Project Hermes: BW Letters Project: A business case was put forward by the leadership team to work on behaviorally optimize and rebrand our system-generated customer issued letters
- The business case identified that to update 250 of these letters (accounting for approximately 6.7million letters of the approximately 6.8million sent per year), a 12-month project would be required
- My Contribution: As a product manager and analyst my roles was to analysis and document – 170 letters in the home buying space as majority number of letters were housed with Lending team
Associate Business Analyst/Complex Assessor | Validation
Bankwest
01.2018 - 12.2020
- Worked on continuous improvement project for third party process enhancement
- Experience with Project Nova for inhouse building of the Lending application system
- Experience with onboarding DocuSign to ease the settlement process
- Duties: Spearhead the coaching and training of multiple teams to successfully implement the Nova application, resulting in a company-wide rollout with positive outcomes
Lender and Sales Consultant
Bankwest
07.2017 - 06.2018
- Managed front desk duties and processed customer service inquiries for new loan applications via retail and online channels
- Wrote lending applications for home loans, personal loans, and credit cards, and worked closely with staff banking
- Provided exceptional customer service and ensured a positive outcome
Education
Master of Business Administration -
UWA
01.2024
Certificate IV Credit Management -
Kaplan Certificate
01.2018
Certificate Financial Management -
Kaplan / Bankwest
01.2017
Bachelor of Commerce -
Pune University
Pune, Maharashtra01.2005
Skills
- Financial Analysis
- Risk Mitigation
- Data Management
- Stakeholder Engagement
- Process Improvement
- Product Development
- Confluence
- SQL
- Tableau
- Microsoft Office Suite
- Salesforce
- Miro
- Core banking System
- Common processing system
- Jira
- Power Bi
- Dynamic 365
- Figma
Key Qualifications
- Master of Business Administration (Post Graduate Degree), UWA, Perth, Australia, 05/2024
- ECBA Certified- IIBA, 05/2023
- Certificate in Business Analyst - COEPD (IIBA Recognized), 05/2019
- Certificate IV Credit Management - Kaplan Certificate, 05/2018
- Certificate Financial Management - Kaplan / Bankwest, 05/2017
- Bachelor of Commerce (Graduate Degree), Pune University, Pune, Maharashtra, India, 05/2005
Languages
English
Hindi
Professional Development
- OCM Certified for Decision making and critical thinking
- Certified Scrum Product Owner (CSPO) - Scrum Alliance
- Strategy Management - Harvard Business School
- Change Management - APMG International
- Scenario Planning and Strategic Conversations - AIM
- Productivity Training for Green Belt - Bankwest
- Blaze Training - Bankwest - Related to Agile (ideation, backlog and user stories, Delivery Control)
- Agile Methodology Training for GLS
- Salesforce Admin- Pursuing
- Microsoft Dynamic 365
Competenciesandkeyskills
- Financial Analysis
- Risk Mitigation
- Data Management
- Stakeholder Engagement
- Process Improvement
- Product Development
Technologysnapshot
- Confluence
- SQL
- Tableau
- Microsoft Office Suite
- Salesforce
- Miro
- Core banking System
- Common processing system
- Jira
- Power Bi
- Dynamic 365
- Figma
Selectedachievements
- Successfully conducted a thorough audit of third-party websites like Canstar, AFG, and Mercury, leading to improved product visibility and increased customer engagement.
- Facilitated annual updates of the knowledge management system to ensure alignment with current policies and procedures, while also obtaining approval from the risk, compliance, and legal teams.
- Implemented automated solutions and procedural changes to eliminate rebate payments for early termination fees, resulting in significant cost savings and a positive customer experience.
- Identified root causes and lack of process knowledge leading to inadequate design and development of changes in conditional approval letters. Updated broker portals and websites to address control gaps and weaknesses within the product / process domain.
- Spearheaded the rebranding of 6 million letters in accordance with APRA branding requirements, leading to simpler and clearer communication with customers. As the Project SME, ensured successful stakeholder engagement, communication, and systemic changes were completed on schedule.
References
Available Upon request
Personal Information
Citizenship: Australian Citizen
Timeline
Agile Business Analyst /Product Strategy Consultant
GLX
10.2024 - Current
Agile Business Analyst
Bankwest
06.2023 - 10.2024
Business Analyst /Complex Assessor | Validation
Bankwest
12.2022 - 05.2023
Product Manager/ Business Analyst (Secondment)
Bankwest
01.2021 - 03.2022
Associate Business Analyst/Complex Assessor | Validation
Bankwest
01.2018 - 12.2020
Lender and Sales Consultant
Bankwest
07.2017 - 06.2018
Certificate IV Credit Management -
Kaplan Certificate
Certificate Financial Management -
Kaplan / Bankwest
Bachelor of Commerce -
Pune University
Master of Business Administration -
UWA
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