Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mia Thompson

St Kilda,VIC

Summary

I have a background spanning eight years in the real estate industry within the residential leasing, sales and marketing departments & off the plan property. My professional journey has equipped me with a versatile skill set.

Overview

9
9
years of professional experience
1
1
Certification

Work History

BTR Leasing Officer

Realm
11.2023 - Current
  • Conducting property inspections pre and post new tenant move-ins, coordinating maintenance, cleaners, and additional services as necessary.
  • Lead tours of the complex for prospective build-to-rent clientele, showcasing key features and amenities.
  • Prepare and dispatch lease agreements, ensuring accuracy and compliance with legal requirements.
  • Input client information into designated systems for efficient record-keeping and communication.
  • Manage rent collection processes, meticulously recording and processing payments and fees.
  • Proactively address and resolve tenant concerns and complaints to maintain satisfaction and retention.
  • Maintain a disciplined schedule for responding to messages and inquiries from various stakeholders, prioritizing lead follow-ups for maximum efficiency.

Sales & Marketing Executive

Kingsford Direct
03.2022 - 07.2023
  • Develop comprehensive marketing proposals for developers and prospective developers, including soliciting and following up on quotes from external vendors.
  • Provide detailed reports on marketing performance, including advertising and electronic direct mail (EDM) campaigns, to directors for strategic decision-making.
  • Analyze sales activity data to identify potential market trends and opportunities, enabling informed decision-making.
  • Deliver compelling presentations of marketing materials and concepts to developer clients, fostering strong client relationships.
  • Create engaging EDMs, mailouts, and brochures to effectively promote properties and projects.
  • Handle trust account receipting in accordance with regulatory requirements.
  • Craft and publish advertising content across various platforms such as REA, Domain, Urban, and company websites to maximize property exposure.
  • Ensure smooth execution of sales contracts by adhering to established procedures and guidelines.
  • Spearhead the development and implementation of new administrative procedures aimed at enhancing operational efficiency and outcomes.
  • Manage company social media presence, including content creation and posting schedules.
  • Coordinate staff lunches and contribute to organizing charity events to support the consultancy side of the business.
  • Perform data entry tasks, including client, purchaser, and business-to-business (B2B) contacts, and upload projects to the database.
  • Upload and organize all marketing collateral, ensuring accessibility and accuracy.
  • Communicate with purchasers to gather necessary information and provide regular updates on the sales process.
  • Facilitate document exchange between vendors, purchasers, and solicitors to ensure smooth transactions.
  • Review sales contracts and upload pertinent documents and particulars to the database for reference.
  • Attend sales appointments as required, providing support and assistance throughout the process.
  • Assist with rendering and reconfiguration processes for projects, collaborating closely with internal and external stakeholders.
  • Provide guidance and updates to developers' internal teams, ensuring alignment with project goals and objectives.
  • Foster strong relationships with third-party companies such as creative agents, tradesmen, and printers to facilitate project execution and delivery.
  • Maintain robust relationships between the company and business clients, ensuring satisfaction and fostering long-term partnerships.

Receptionist Coordinator

Woodards
03.2019 - 03.2022
  • Maintain an accurate log of all incoming phone calls to ensure prompt and effective communication.
  • Track and log all outgoing keys for the office, maintaining accountability and security.
  • Follow up on keys from clients or trades to facilitate smooth property access and maintenance.
  • Perform administrative duties, including entering new tenancy details and completing reference checks for leasing purposes.
  • Manage advertising for the rental department, including uploading advertisements, sorting and resizing photos, and ensuring virtual tours meet quality standards.
  • Create eye-catching brochures for the front window and handouts to attract potential renters.
  • Provide support to property management, leasing, and sales teams by assisting with various tasks as needed.
  • Conduct sign-ups for new renters, ensuring all necessary documentation is completed accurately.
  • Assist in other administrative duties to support the efficient operation of the office.
  • Lodge all bonds for the rental department in compliance with regulatory requirements.

Leasing Consultant

MICM Real Estate
08.2017 - 03.2019
  • Collaborate with clients to identify suitable rental properties based on their needs and preferences.
  • Assist clients throughout the application process, providing guidance and support as needed.
  • Maintain regular phone contact with prospective clients to keep them informed of available properties and updates.
  • Upload all relevant ID documents to the IRE (Inspect Real Estate) system for accurate record-keeping and compliance.
  • Conduct thorough reference checks on clients' backgrounds to ensure suitability for tenancy.
  • Independently conduct open for inspections, ensuring properties are showcased effectively.
  • Complete all necessary follow-up tasks promptly to address client inquiries and feedback.
  • Upload inspection details to the website and My Desktop program weekly for advertising purposes.
  • Verify the authenticity of all legal documents received to ensure compliance with regulations and standards.

Administration Assistant

MICM Real Estate
06.2015 - 08.2017
  • Manage all aspects of lease agreements and lease renewal documents, ensuring accuracy and compliance with regulations.
  • Keep tenants and landlords informed and updated in a timely and respectful manner to maintain positive relationships.
  • Ensure termination processes are executed correctly to prevent complications with councils and utility companies.
  • Collaborate with other departments within the organization to address issues promptly and efficiently.
  • Assess the need for VCAT applications and complete the process in accordance with organizational and VCAT guidelines.
  • Upload new business information to the database to maintain up-to-date records.
  • Process bond claim forms accurately, ensuring all details are correct and in compliance with regulations.

Education

Real Estate Representative Certificate

Homesglen
Melbourne, VIC
2015

Business Certificate IIV

Surina Russo
Melbourne
2015

Skills

  • Excel Spreadsheet Advanced
  • Microsoft Word Advanced
  • Microsoft Power Point Advanced
  • Advanced customer service skills
  • Fresh thinking
  • Decision-Making Competence
  • Sales Techniques
  • Lead Conversion
  • Team Collaboration
  • Property Inspections
  • Telephone and email etiquette
  • Engaged team member

Certification

  • Agents Representative Certificate
  • Business Certificate 4

Timeline

BTR Leasing Officer

Realm
11.2023 - Current

Sales & Marketing Executive

Kingsford Direct
03.2022 - 07.2023

Receptionist Coordinator

Woodards
03.2019 - 03.2022

Leasing Consultant

MICM Real Estate
08.2017 - 03.2019

Administration Assistant

MICM Real Estate
06.2015 - 08.2017

Real Estate Representative Certificate

Homesglen

Business Certificate IIV

Surina Russo

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