Summary
Overview
Work History
Skills
Certification
Timeline
Generic

MIA THOMPSON

Melbourne

Summary

Experienced real estate professional with a nine-year track record spanning across residential, off the plan property and most recently commercial real estate. Proficient in decision-making, sales techniques, and innovative marketing strategies. Demonstrated expertise in administration, team collaboration, and effective communication. Skilled in relationship building, organization, and adept at handling diverse responsibilities with efficiency. I also take pride in my professional appearance.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Commercial Property Manager

DBRE Property
01.2025 - Current
  • Communicated with clients and tenants while offering strategic solutions to remedy problems.
  • Enhanced tenant satisfaction by addressing concerns and resolving disputes promptly.
  • Implemented proactive maintenance schedules to minimize costly repairs or replacements in the future.
  • Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
  • Coordinated with legal counsel on lease agreements, evictions, and other property-related matters as needed.
  • Streamlined property maintenance processes for increased efficiency and lower costs.
  • Increased rental income through strategic pricing adjustments based on market trends and competitor analysis.
  • Translated complex information for clients' understanding.
  • Implemented cost-saving measures to reduce operating expenses and improve profitability.
  • Maintained accuracy and privacy when composing highly technical and sensitive correspondence.
  • Negotiated favorable lease terms with tenants, resulting in higher occupancy rates.
  • Maintained accurate and timely documentation of communication with clients.
  • Kept abreast of developments in marketplace by researching product line offerings and changing insurance consumer trends.
  • Contacted clients and underwriters to obtain additional information.
  • Reviewed aged receivables, followed up on premium payment collection and assisted accounting department with account reconciliations.
  • All trust accounting for my portfolio
  • Landlord payments
  • All invoicing

Leasing Executive

Realm
10.2023 - 12.2024
  • Conducting property inspections pre and post new tenant move-ins, coordinating maintenance, cleaners, and additional services as necessary
  • Lead tours of the complex for prospective build-to-rent clientele, showcasing key features and amenities
  • Creating marketing ideas for the complex and general promotion
  • Ensuring that set targets are continuously met consistently and successfully at every quarter
  • Prepare and dispatch lease agreements, ensuring accuracy and compliance with legal requirements
  • Input client information into designated systems for efficient record-keeping and communication
  • Manage rent collection processes, meticulously recording and processing payments and fees
  • Proactively address and resolve tenant concerns and complaints to maintain satisfaction and retention
  • Maintain a disciplined schedule for responding to messages and inquiries from various stakeholders, prioritizing lead follow-ups for maximum efficiency
  • Streamlined leasing processes, resulting in reduced vacancy rates and increased occupancy levels.

Sales and Marketing Executive

Kingsford Direct
03.2022 - 07.2023
  • Develop comprehensive marketing proposals for developers and prospective developers, including soliciting and following up on quotes from external vendors
  • Provide detailed reports on marketing performance, including advertising and electronic direct mail (EDM) campaigns, to directors for strategic decision-making
  • Analyze sales activity data to identify potential market trends and opportunities, enabling informed decision-making
  • Deliver compelling presentations of marketing materials and concepts to developer clients, fostering strong client relationships
  • Create engaging EDMs, mailouts, and brochures to effectively promote properties and projects
  • Handle trust account receipting in accordance with regulatory requirements
  • Craft and publish advertising content across various platforms such as REA, Domain, Urban, and company websites to maximize property exposure
  • Ensure smooth execution of sales contracts by adhering to established procedures and guidelines
  • Spearhead the development and implementation of new administrative procedures aimed at enhancing operational efficiency and outcomes
  • Manage company social media presence, including content creation and posting schedules
  • Coordinate staff lunches and contribute to organizing charity events to support the consultancy side of the business
  • Perform data entry tasks, including client, purchaser, and business-to-business (B2B) contacts, and upload projects to the database
  • Upload and organize all marketing collateral, ensuring accessibility and accuracy
  • Communicate with purchasers to gather necessary information and provide regular updates on the sales process
  • Facilitate document exchange between vendors, purchasers, and solicitors to ensure smooth transactions
  • Review sales contracts and upload pertinent documents and particulars to the database for reference
  • Attend sales appointments as required, providing support and assistance throughout the process
  • Assist with rendering and reconfiguration processes for projects, collaborating closely with internal and external stakeholders

Receptionist Coordinator

Woodards
03.2019 - 03.2022
  • Maintain an accurate log of all incoming phone calls to ensure prompt and effective communication
  • Track and log all outgoing keys for the office, maintaining accountability and security
  • Follow up on keys from clients or trades to facilitate smooth property access and maintenance
  • Perform administrative duties, including entering new tenancy details and completing reference checks for leasing purposes
  • Manage advertising for the rental department, including uploading advertisements, sorting and resizing photos, and ensuring virtual tours meet quality standards
  • Create eye-catching brochures for the front window and handouts to attract potential renters
  • Provide support to property management, leasing, and sales teams by assisting with various tasks as needed
  • Conduct sign-ups for new renters, ensuring all necessary documentation is completed accurately
  • Assist in other administrative duties to support the efficient operation of the office
  • Lodge all bonds for the rental department in compliance with regulatory requirements

Leasing Consultant

MICM Real Estate
08.2017 - 03.2019
  • Collaborate with clients to identify suitable rental properties based on their needs and preferences
  • Assist clients throughout the application process, providing guidance and support as needed
  • Maintain regular phone contact with prospective clients to keep them informed of available properties and updates
  • Upload all relevant ID documents to the IRE (Inspect Real Estate) system for accurate record-keeping and compliance
  • Conduct thorough reference checks on clients' backgrounds to ensure suitability for tenancy
  • Independently conduct open for inspections, ensuring properties are showcased effectively
  • Complete all necessary follow-up tasks promptly to address client inquiries and feedback
  • Upload inspection details to the website and My Desktop program weekly for advertising purposes
  • Verify the authenticity of all legal documents received to ensure compliance with regulations and standards

Administration Assistant

MICM Real Estate
06.2015 - 08.2017
  • Manage all aspects of lease agreements and lease renewal documents, ensuring accuracy and compliance with regulations
  • Keep tenants and landlords informed and updated in a timely and respectful manner to maintain positive relationships
  • Ensure termination processes are executed correctly to prevent complications with councils and utility companies
  • Collaborate with other departments within the organization to address issues promptly and efficiently
  • Assess the need for VCAT applications and complete the process in accordance with organizational and VCAT guidelines
  • Upload new business information to the database to maintain up-to-date records
  • Process bond claim forms accurately, ensuring all details are correct and in compliance with regulations

Skills

  • Portfolio management
  • Industry awareness
  • Lease administration
  • Prospecting techniques
  • Customer service
  • Time management
  • Problem-solving
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Relationship building
  • Property tours and inspections
  • Financial budgeting and reporting
  • Data entry
  • Risk assessment
  • Administrative leadership

Certification

  • Agents representative certificate
  • Business Certificate III

Timeline

Commercial Property Manager

DBRE Property
01.2025 - Current

Leasing Executive

Realm
10.2023 - 12.2024

Sales and Marketing Executive

Kingsford Direct
03.2022 - 07.2023

Receptionist Coordinator

Woodards
03.2019 - 03.2022

Leasing Consultant

MICM Real Estate
08.2017 - 03.2019

Administration Assistant

MICM Real Estate
06.2015 - 08.2017
MIA THOMPSON