Mia Thompson
Geraldton,WA
Summary
Dynamic professional with a strong background in customer service and problem-solving, Proven ability to maintain organised environments and enhance customer experiences. Skilled in effective communication, consistently addressing customer needs and fostering positive interactions. Committed to promoting safety and efficiency in all aspects. Thrives in a fast paced work environment.
Overview
4
4
years of professional experience
Work History
Yard Hand
Qube Bulk
Geraldton, WA
01.2025 - Current
- Supported yard operations with the proper use of tools, machinery, and equipment following safety protocols.
- Operated forklift and power washer to complete assigned yard tasks.
- Conducted general clean up of entire yard and facilities to maintain safe working environment.
- Maintained clean and organised work environment, promoting a safe and efficient workspace for all employees.
Swimming Instructor
Jump! Swim School
Geraldton, WA
07.2023 - 08.2024
- Organised and taught swimming lessons to children aged newborn to early teens.
- Increased class engagement with interactive activities and games focused on various swimming techniques.
- Resolved customer issues and complaints.
- Increased overall organisation with effective filing systems, allowing for easy retrieval of essential records and information.
- Answering phone calls and sending/replying to emails in a timely effective manner.
Checkout Operator
IGA Supermarket
Geraldton, WA
09.2021 - 09.2023
- Maintained a clean and organised checkout area, ensuring a positive shopping experience for patrons.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
- Actively listened to customer needs, recommending appropriate products or services when necessary.
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Problem-solving skills
- Verbal and written communication
- Office organisation
Timeline
Yard Hand
Qube Bulk
01.2025 - Current
Swimming Instructor
Jump! Swim School
07.2023 - 08.2024
Checkout Operator
IGA Supermarket
09.2021 - 09.2023