Mia Townsend
Margate,TAS
Summary
Dedicated and compassionate individual interested in applying excellent communication and interpersonal skills as a clinical patient transport officer. Possessing orgnisational and time management skills to ensure patients receive timely care alongside dedication to patient safety.
Overview
5
5
years of professional experience
Work History
Operations Team Member
Bunnings Warehouse
Kingston, Tas
07.2019 - Current
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Answered work phones and routed correspondence to correct parties.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Understood and followed oral and written directions.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Private Babysitter
Self-employed
, Tas
03.2019 - Current
- Provided direct-care services for children of varying ages.
- Ensured physical and social well-being of each child.
- Used organization and time management skills to multitask and keep children on set schedules.
- Engaged with children on individual basis to build positive, trusting relationships.
- Communicated with children's parents or guardians about daily activities, behaviors and related issues.
Education
School of Health And Medicine
Bachelor of Paramedicine
University Of Tasmania02.2024
Calvin Christian School
Kingston, Tasmania12.2021
Skills
- Interpersonal and written communication
- Friendly, positive attitude
- Problem solving and decision making
- Reliable work ethic
Affiliations
- Lead singer in church band (2017-current)
- Volunteer leader in church Crèche (2018-2020)
- Team member on social basketball team (2021-current)
- Clinical placement Student Paramedic with Ambulance Tasmania (26/11/2022-23/12/2022)
- Clinical placement Student Paramedic with Ambulance Tasmania (12/08/2023-26/08/2023)
- International Placement Nepal (02/10/2023-18/02/2023)
- Clinical placement Student Paramedic with Ambulance Tasmania (26/12/2023-14/01/2024)
References
References available upon request.
Timeline
Operations Team Member
Bunnings Warehouse
07.2019 - Current
Private Babysitter
Self-employed
03.2019 - Current
School of Health And Medicine
Bachelor of Paramedicine
Calvin Christian School
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