Mia Tran
Adelaide,SA
Summary
Detail-oriented professional with a strong work ethic and a focus on optimizing operational workflows. Skilled in maintaining cleanliness standards and enhancing guest satisfaction through effective team collaboration during peak service periods.
Dedicated server with exceptional customer service skills and strong cash handling experience. Proven ability to manage high-pressure situations while maintaining cleanliness and fostering positive guest relationships.
Overview
7
7
years of professional experience
Work History
Server
Kintaro Sushi Train
Adelaide, SA
08.2024 - Current
- Coordinated logistics for order delivery, prioritizing accuracy and timeliness to support customer satisfaction.
- Implemented systematic cleaning and organization protocols in dining area to create inviting atmosphere for guests.
- Streamlined communication with kitchen team to maintain seamless food preparation and service operations.
- Supervised cash transaction processes and maintained accuracy in payment processing to support financial integrity.
- Managed high-pressure scenarios effectively during peak hours, facilitating consistent service operations.
- Instructed new staff on operational protocols and customer service excellence to elevate service quality.
- Managed customer interactions by promptly resolving inquiries and complaints, ensuring positive dining experiences and encouraging repeat business.
- Analyzed inventory data and coordinated stock replenishment efforts to optimize operational workflows.
- Oversaw multiple tables at once, delivering exceptional service quality through adept multitasking skills.
- Attended to customer needs by serving food and beverages swiftly and attentively.
- Executed order placement, billing management, and complimentary item coordination through POS system to streamline service operations.
- Engaged collaboratively with colleagues during busy shifts to streamline processes and deliver exceptional guest satisfaction.
- Developed and maintained rapport with repeat customers to ensure satisfaction and repeat business.
- Oversaw cleanliness and arrangement of dining space, contributing to an enjoyable atmosphere for guests.
Retail Sales Associate
GS25 Convenience Store
Họ Chỉ Mình, VietNam
02.2022 - 01.2024
- Directed inventory control processes to maintain consistent product availability and support operational efficiency.
- Guided customers in selecting products to improve satisfaction and streamline purchasing process.
- Streamlined transaction processing through proficient use of point-of-sale systems, ensuring accuracy and efficiency.
- Ensured a tidy and organized sales floor to foster a welcoming atmosphere for shoppers.
- Facilitated training sessions for new employees on store procedures and customer service excellence.
- Developed and implemented promotional displays aimed at maximizing seasonal product exposure.
- Engaged with team members to optimize checkout processes, ensuring swift service during high-traffic periods.
- Managed resolution of customer inquiries and complaints to cultivate positive relationships and improve service quality.
- Assisted customers in navigating product options and making informed purchasing decisions to enhance satisfaction.
- Sustained a tidy and orderly store atmosphere to promote customer satisfaction and comfort.
- Facilitated returns and exchanges to uphold customer satisfaction while strictly adhering to company policies.
- Monitored inventory levels and coordinated shipment processing and merchandise restocking to enhance supply chain efficiency.
- Arranged products in visually appealing displays to create an inviting shopping environment and boost customer engagement.
Server
GanhHao Restaurant
VungTau, VietNam
06.2019 - 10.2021
- Provided timely and accurate order delivery to enhance customer satisfaction.
- Assisted in maintaining cleanliness and organization of dining area for optimal guest experience.
- Collaborated with kitchen staff to ensure efficient food preparation and service flow.
- Managed payment processing and handled cash transactions accurately to support financial operations.
Education
Management
TAFE SA
SA09.2027
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- High volume dining
- Team collaboration
- Supply restocking
- Point of sale operation
- Relationship management
- Dining area maintenance
- Allergy awareness
Languages
English
Professional Working
Chinese
Full Professional
Vietnamese
Native or Bilingual
Timeline
Server
Kintaro Sushi Train
08.2024 - Current
Retail Sales Associate
GS25 Convenience Store
02.2022 - 01.2024
Server
GanhHao Restaurant
06.2019 - 10.2021
Management
TAFE SA