Summary
Overview
Work History
Education
Skills
Timeline
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MIA Van Den Berg

Melbourne,Vic

Summary

Gained extensive experience in managing multiple hospitality sites, focusing on customer satisfaction and efficiency. Developed exceptional communication and multitasking skills, ensuring smooth operation and excellent customer service. Im looking to continue to grow in a new workplace and challenge myself more.

Overview

6
6
years of professional experience

Work History

Multi-Store Manager

Pretzel Australia
02.2024 - Current
  • Managing all 3 Melbourne stores which includes 35 staff members (Doncaster, Eastland, Knox)
  • Rostering all staff across sites using the deputy platform
  • Weekly ordering of stock for all 3 stores
  • Conducting training for new staff members
  • Using excel to track sales and stores revenue
  • Balancing & processing invoices
  • Boosted regional sales by implementing targeted marketing strategies.
  • Created staffing schedules based on expected sales, maximizing productivity and staying within budget.
  • Completing regular audits, inspections and organising repairs when necessary.
  • Boosted online presence by closely collaborating with the social media team in creating engaging content for the social media platform.

Rostering & Admin Assistant

Obrien Group Australia (AAMI Park & GMHBA Stadium)
04.2022 - 01.2024
  • Rostering hundreds of staff into food & bar outlets for every event at both AAMI Park and GMHBA Stadium
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Interviewing and hiring many applicants for the FIFA women's world cup in 2023
  • Working in the outlets when needed
  • Approving timesheets

Food and Beverage Attendant

Woods & Co
03.2022 - 12.2022
  • Worked at multiple different events through woods & co such as the Grand Prix, The Melbourne cup, corporate boxes & functions at sporting events.
  • Greeted and seated guests to provide friendly and welcoming experience.
  • Worked both in bar and food settings
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
  • Delivered excellent service even under high-pressure situations.

CHRISTMAS CASUAL

SCENTRE GROUP WESTFIELD DONCASTER
10.2018 - 01.2019
  • Selling gift cards
  • Working at pop up desks
  • Helping customers with directions
  • Taking customers shopping bags to their cars in valet
  • Hiring out mobility equipment

Education

SITSS00069 Food Safety Supervision Skill Set

CTA
Victoria
02-2025

Responsible Service of Alcohol

VGCCC
Victoria
03-2022

Cert III Business

AFL Sportsready
Melbourne
02-2022

Eltham High School
Eltham, VIC
10.2020

Skills

  • Quick learner, always keen to acquire new skills and challenges
  • Excellent customer service skills
  • Sociable, enthusiastic and professional
  • Efficient organisational and time management ability
  • Staff management
  • Rostering software
  • Inventory management
  • Employee training
  • Staff supervision
  • Goals and performance

Timeline

Multi-Store Manager

Pretzel Australia
02.2024 - Current

Rostering & Admin Assistant

Obrien Group Australia (AAMI Park & GMHBA Stadium)
04.2022 - 01.2024

Food and Beverage Attendant

Woods & Co
03.2022 - 12.2022

CHRISTMAS CASUAL

SCENTRE GROUP WESTFIELD DONCASTER
10.2018 - 01.2019

SITSS00069 Food Safety Supervision Skill Set

CTA

Responsible Service of Alcohol

VGCCC

Cert III Business

AFL Sportsready

Eltham High School

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MIA Van Den Berg