Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mia Voursoukis

Mulgrave,VIC

Summary

Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Specialist

Apple
11.2022 - Current
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Used internal ticketing systems to manage, track and process actions taken on customer accounts, passwords and product support resolutions.
  • Responded proactively and positively to rapid change.
  • Connected with Telstra, Vodafone and Optus customers to create new or upgraded carrier contracts
  • Engaging with business customers and preparing necessary tax invoices

Marketing Intern

Bala Marketing
07.2023 - Current
  • Assisted in creating written, video and image content for marketing channels.
  • Sat with marketing team members to learn new tasks and determine best tactics for solving challenges.
  • Scheduled social media postings to advertise products and generate site traffic.
  • Researched interesting and relevant content to capture interest and improve site traffic.

Retail Sales Professional

Adidas
11.2021 - 01.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

Pharmacy Assistant

Chemist Warehouse
11.2019 - 11.2021
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Received incoming supplies and stocked in correct locations.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.

Crew Member

McDonald's
02.2018 - 02.2020
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

Education

Bachelor of Science - Physiology And Anatomy

Monash University
Melbourne, VIC
11.2024

High School Diploma -

Avila College
Mount Waverley, VIC
12.2020

Skills

  • Data Analytics
  • Decision Analysis
  • Social Media Digital Marketing
  • Image Manipulation
  • Apple IOS
  • Organizational Skills
  • Customer Inquiries
  • Collaborative Team Player
  • Excellent People Skills
  • Troubleshooting Faults
  • Dispute Mediation
  • Critical Thinking

Certification

  • Pharmacy and Pharmacist Only Medicines (S2/S3) Course

Timeline

Marketing Intern

Bala Marketing
07.2023 - Current

Specialist

Apple
11.2022 - Current

Retail Sales Professional

Adidas
11.2021 - 01.2023

Pharmacy Assistant

Chemist Warehouse
11.2019 - 11.2021

Crew Member

McDonald's
02.2018 - 02.2020

Bachelor of Science - Physiology And Anatomy

Monash University

High School Diploma -

Avila College

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Mia Voursoukis