Mia Walker
Woodvale,WA
Summary
Hardworking and passionate employee with a positive attitude and strong organisational skills eager to secure entry-level Service Crew position.
Pursues opportunities to learn new skills and contribute to achieve company goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Trades Assistant/Driver
Metropol Plumbing & Gas Pty Ltd
Tom Price , WA
05.2022 - 06.2023
- Displayed strong work ethic by consistently arriving on time, remaining focused during work hours, and completing tasks as assigned with minimal supervision.
- Increased client satisfaction with timely project updates, addressing concerns promptly, and delivering quality workmanship.
- Contributed to a safe working environment by adhering to safety protocols and reporting potential hazards promptly.
- Conducted routine inspections of tools and equipment, ensuring proper maintenance for maximum efficiency and longevity.
- Demonstrated adaptability by quickly learning new tasks as assigned by trade professionals or supervisors.
- Loading/unloading plumbing fixtures and materials, tools/ equipment and transporting them around various Communities.
- Assisting with assembling and installing piping, valves and fittings.
- Assisting with installing fixtures such as toilets, wash basins and sprinkler systems.
Client Service Officer
Department Of Transport
West Perth , WA
09.2011 - 10.2021
- Enhanced client satisfaction by promptly addressing inquiries, resolving their issues and providing accurate and timely information.
- Constantly demonstrated a proactive and meticulous approach to all tasks insuring a well-organised and structured work environment.
- Successfully managed various administrative responsibilities including Concierge, accessing clients records using a complex, multi-tiered database and liasing with various sections within the department.
- Selected for Guest Relations Officer welcoming guests in a friendly and professional way.
- First point of contact from visitors when attending DVS centre per DG DoT accompanied by Eastern States guests, Metropolitan Manager/s.
- Addressing and escalating customer inquiries and complaints. Providing information about facilities, programs and other services.
- Developed and maintained courteous and effective working relationships.
- Handling/balancing large amounts of cash.
- Excellent communication skills, both verbal and written.
- Organised and detail-oriented with a strong work ethic.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Administration Assistant/Relief Pay Roll
HAYS
Perth , WA
09.2012 - 11.2015
- Streamlined office processes by implementing efficient organizational strategies and time management techniques.
- Enhanced communication efficiency by creating comprehensive internal documentation and updating office policies for clarity.
- Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
- Improved workplace productivity with the implementation of a centralised filing system, organising both digital and physical documents.
- Data entry and updating records. .
- Answering and forwarding phone calls.
- Payroll/Billing Clerk.
- Creating invoices, crediting memos, updating accounting records.
- Sorting and distributing post.
- Processing the completion of Consultants’ Blue Cards for clients to commence employment.
Bartender Assistant/Waitress/Housekeeping
The Station House Hotel
06.2009 - 10.2011
- Enhanced customer satisfaction by promptly attending to guest needs and providing exceptional service.
- Streamlined dining experience for guests by efficiently managing food and beverage orders and delivery.
- Collaborated with kitchen staff to ensure accurate order preparation and timely service.
- Increased repeat business by establishing rapport with customers, remembering preferences, and making personalized recommendations.
Education
Year 12 Graduate - Sport Health & Fitness
Sacred Heart College
Sorrento, WA11.1999
Skills
- Organisation and Time Management
- Problem-Solving
- Quality Assurance
- Strong sense of integrity
- Interpersonal Communication
- Relationship Building
- Exceptional Attention to Detail
- Operational Processes
- Construction Standards
- Safe Work Practices
- Team Assignments
Accomplishments
- Documented and resolved a difficult customer situation which led to being presented with DoT Winner of Radar Award for going ‘Above and Beyond’ expectations providing the best service possible.
- Achievement of numerous ‘Exceptiional Recognition’ cards from customers, also receiving a lot of positive feedback online in which was recognised by DG.
- Australian Representative in Soccer 1995-1999
- WA Representative in tennis 1994-1998
- WA Representative in Cross-Country 1995-1999.
- Champion Girl Sacred Heart College 1997-1999
Certification
Cert IV Sports, Health & Fitness
RSA Certification - Nationally recognised Statement of Attainment in SITHFAB021 – Provide Responsible Service of Alcohol
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Trades Assistant/Driver
Metropol Plumbing & Gas Pty Ltd
05.2022 - 06.2023
Administration Assistant/Relief Pay Roll
HAYS
09.2012 - 11.2015
Client Service Officer
Department Of Transport
09.2011 - 10.2021
Bartender Assistant/Waitress/Housekeeping
The Station House Hotel
06.2009 - 10.2011
Year 12 Graduate - Sport Health & Fitness
Sacred Heart College
Cert IV Sports, Health & Fitness
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