Summary
Overview
Work History
Education
Skills
Timeline
Personal morals & goals
Personal morals & goals
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Mia Waugh

Summary

Proven leader in customer experience management and team leadership, I enhanced customer satisfaction and fostered a welcoming atmosphere at Wild Orchid Cafe. Skilled in conflict resolution and barista arts, I consistently exceeded service expectations, building strong customer relationships and driving brand loyalty.

Overview

5
5
years of professional experience

Work History

Cafe Manager

Wild Orchid Cafe
10.2023 - Current
  • Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
  • Delivered excellent customer service experiences by addressing concerns promptly and professionally.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
  • Consistently displayed kindness and respect to all customers and colleagues.

Waitress

Tathra Beach Bowling Club
05.2021 - 12.2023
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.

Grocery Store Worker

Tathra Friendly Grocer
06.2019 - 05.2021
  • Collaborated with team members to complete daily store operations efficiently and effectively.
  • Developed strong relationships with repeat customers, fostering brand loyalty and encouraging long-term patronage.
  • Maintained a clean and organized store environment, contributing to a positive shopping experience for customers.
  • Maintained a high level of product knowledge, staying informed on new items or changes within the store assortment to better assist customers in their purchasing decisions.
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Communicated with customers and staff politely and professionally to uphold store standards.

Education

Certificate II - Hospitality

Bega High School
Bega, NSW
10.2023

Skills

  • Barista skills
  • Customer Engagement
  • Customer experience management
  • Critical Thinking
  • Health and Safety Regulations
  • Food orders
  • Relationship Building
  • Team Leadership
  • Customer Service
  • Reliable and Responsible
  • Safe Food Handling
  • Conflict Resolution

Timeline

Cafe Manager

Wild Orchid Cafe
10.2023 - Current

Waitress

Tathra Beach Bowling Club
05.2021 - 12.2023

Grocery Store Worker

Tathra Friendly Grocer
06.2019 - 05.2021

Certificate II - Hospitality

Bega High School

Personal morals & goals

I am passionate about creating and providing a safe and inclusive environment for people of all abilities to progress and grow as individuals. I believe in helping people by displaying empathy and encouragement to assist in meeting each individuals goals and needs. I am dedicated to advocating for the rights of people of all abilities, in which everyone is supported to fulfill their own independence and happiness. I am forever willing to progress my own level of knowledge and skills, for the hope that i am able to help and benefit other people in their everyday lives.

Personal morals & goals

I feel very strongly towards helping and caring for people in need. I am passionate about making a difference to the lives of people who may be suffering mental or physical illnesses, in ways that benefit their own personal health and growth as an individual.

Mia Waugh