Mia Wei
Brisbane,QLD
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Waitress
Hidilao, Brisbane
07.2023 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- POS system.
- Language: English, Mandarin.
Manager
Drinking Bar, Number 8 Street, GoldCoast
01.2022 - 03.2023
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- POS System, Microsoft Office, Adobe Suite.
- Language: English, Mandarin.
Education
Bachelor of Arts - Hospitality Administration And Management
Jilin University
Hospitality And Tourism SchoolSkills
- Order Accuracy
- Safe Food Handling
- Menu Recommendations
- Customer Service
- Guest Relations Management
- Dining Area Maintenance
- Daily Specials Memorization
- Regulatory Compliance
- Food Production
- Order Delivery Practices
- Cash Handling
- Food Safety Understanding
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Timeline
Waitress
Hidilao, Brisbane
07.2023 - Current
Manager
Drinking Bar, Number 8 Street, GoldCoast
01.2022 - 03.2023
Bachelor of Arts - Hospitality Administration And Management
Jilin University