Mia Wesley
1/39 Robsons Road, Keiraville
Summary
Adept in office administration and tech-savvy, I excel in delivering exceptional customer service and managing high-stress situations, significantly enhancing client satisfaction and operational workflow. Proven ability to work within a team as well as independently, showcasing my ability to manage tasks effectively for superior results.
Overview
2
2
years of professional experience
Work History
Allied Health Administration Officer
ISLHD
04.2023 - Current
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner, as well as resolving inquiries and concerns while helping large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered quality results under pressure by prioritising tasks effectively during high-stress situations or tight deadlines.
- Experienced in all Microsoft Office programs (e.g. Word, Excel, etc), PowerChart, Scheduler, iPM, Telstra TIMS, and other frequently used administration tools/programs.
- Examined, categorised, and sorted incoming documents, such as outpatient referrals, medical documentation, and other relevant documents, tracking incoming and outgoing files and materials and maintained accurate records
- Responding promptly to internal document requests from colleagues, providing excellent customer service while minimising disruptions to workflow.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Collaborated with team members to identify areas of improvement, resulting in an efficient service that streamlines front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Confirmed and booked appointments, communicated with clients, and updated client records, as well as answering phone calls promptly and directed incoming calls to the correct staff member/clinician.
- Adept at managing hard copy and digital files, involving copying, scanning, printing and sorting of relevant documentation.
Administrative Officer - Casual
ISLHD
08.2022 - 02.2023
- Assisted in COVID-19 screening at Wollongong Hospital, including the organisation and distribution of screening equipment (e.g. surgical masks, hand sanitiser, COVID-19 Rapid Antigen Tests.), as well as directing and assisting customers/patients with their enquiries.
- Ensured safety of clients by diligently following established screening procedures and protocols.
- Provided exceptional customer service by addressing client concerns professionally while maintaining focus on their safety at all times, as well as providing additional support to individuals exhibiting difficulties.
- Providing assistance via phone calls for clients that require assistance from hospital staff members.
Education
Certificate II - Information, Digital Media And Technology
TAFE
Wollongong, NSW02.2021
IPM, EMR And Scheduler Training -
Wollongong Hospital
Wollongong, NSW2022
Working With Children's Check -
Service NSW
Wollongong, NSW07.2022
High School Education -
Wollongong High School of The Performing Arts
Fairy Meadow, NSW2018
Skills
- Demonstrated ability to work independently and within a team
- Time Management
- Organisation skills
- Scheduling appointments
- Customer/Client relations
- Tech-Savvy
- Service-oriented mindset
- Office Administration
Referees
Elise Gruber
Nutrition & Dietitics Unit Head
The Wollongong Hospital
(02) 4253 4502
elise.gruber@health.nsw.gov.au
Julie Oxenbridge
Allied Health Administration Officer Team Leader
The Wollongong Hospital
(02) 4253 4502
julie.oxenbridge@health.nsw.gov.au
Hiu San
Cardiorespiratory Wards/Pulmonary Rehab Clinic Physiotherapist
The Wollongong Hospital
(02) 4253 4502
hiu.san@health.nsw.gov.au
Michelle Gameiro
Clerical Casual Pool Coordinator
The Wollongong Hospital
(02) 4222 5692
michelle.gameiro@health.nsw.gov.au
Timeline
Allied Health Administration Officer
ISLHD
04.2023 - Current
Administrative Officer - Casual
ISLHD
08.2022 - 02.2023
Certificate II - Information, Digital Media And Technology
TAFE
IPM, EMR And Scheduler Training -
Wollongong Hospital
Working With Children's Check -
Service NSW
High School Education -
Wollongong High School of The Performing Arts
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