Mia Westlake
Maroubra,NSW
Summary
I am a highly motivated and customer focused individual with a strong work ethic. I tackle tasks and challenges with a mature and responsible approach.
Overview
6
6
years of professional experience
Work History
Fruit Picker and packer
Ayr Backpackers
11.2023 - 01.2024
- My role involved being out in the fields or in the warehouse either picking the fruit to make the daily quota or packing the fruit in the warehouse
- Picking and packing lemons, limes and mangos
- Working with quality control standards to pack the assorted fruits
- Place items in correct sized crates and containers in accordance with the paperwork.
All Rounder
FOSH Bar And Restaurant
08.2023 - 10.2023
- My role was to provide a high fine dining experience to all guests in the restaurant by having excellent knowledge of all menu items including food, beverages and wine whilst being able to give any recommendations upon request
- Taking orders and processing them through the POS system
- Managing multiple tables and interactions whilst delivering a fine dining experience to all customers
- Processed cash, card and voucher payments
- Communicating with guests and coworkers effectively to ensure guest satisfaction.
Cafe Supervisor
The Cullen Cafe
01.2022 - 07.2023
- Managed cafe close-downs, handling matters including counting cash, delegating tips, counting stock and coordinating staff tasks
- Reviewed menus, making updates, changes, item removal and additions based on seasons and trends
- Created a wide variety of drinks, including hot and iced coffees, speciality teas
- Trained workers in every position, including food preparation, money handling and cleaning roles
- Performed additional tasks to keep the cafe running smoothly
- Greeted new customers, answered initial questions and took drink and food orders.
417 VisaCare Practitioner
Turning Point Scotland
09.2020 - 07.2023
- To support adults with learning and/or physical disabilities to maintain tenancies and live independently
- My day can be varied and can include activities within service users homes or supporting the person at work, college or a day service
- Personal Care
- Record keeping
- Implementation of care plans and risk assessments
- Medication administration
- Liaising with service users friends/families and outside professionals
- Cash handling and administration duties.
Catering Assistant/Waitress
The Laichmoray Hotel
07.2018 - 09.2020
- My role was to provide a fine dining experience to guests and visitors of the hotel
- I would ensure the highest levels of customer service and deal with any inquiries or complaints efficiently
- To deliver quality food and a range of hot and cold beverages to guests
- Trained new staff on customer service standards and the practices of the hotel
- To process cash, credit card and voucher payments, including the opening and closing of tabs
- To support management with the preparation and running of special events.
Education
Business management -
North East Scotland College
Maths -
Elgin Academy
English -
Elgin Academy
Biology -
Elgin Academy
Psychology -
Elgin Academy
Skills
- Accounting and cash handling
- Customer-focused
- Communication skills (written and verbal)
- Committed to team success and business growth
- Strong organizational skills
- Professional and friendly
References
Available on request
References
References available upon request.
Timeline
Fruit Picker and packer
Ayr Backpackers
11.2023 - 01.2024
All Rounder
FOSH Bar And Restaurant
08.2023 - 10.2023
Cafe Supervisor
The Cullen Cafe
01.2022 - 07.2023
417 VisaCare Practitioner
Turning Point Scotland
09.2020 - 07.2023
Catering Assistant/Waitress
The Laichmoray Hotel
07.2018 - 09.2020
Business management -
North East Scotland College
Maths -
Elgin Academy
English -
Elgin Academy
Biology -
Elgin Academy
Psychology -
Elgin Academy