Mia Yamada
Waverley
Summary
Energetic, guest-focused team player with experience in customer-facing roles across retail, hospitality, and event settings. Passionate about delivering tailored, high-quality experiences that respect guests' time and needs. Adept at working dynamically in fast-paced environments and contributing to inclusive, community-driven spaces. Reliable, accountable, and always looking to uplift both team and guest experiences.
Currently on a gap year, place confirmed for September at the University of Manchester.
Overview
3
3
years of professional experience
Work History
Sales Assistant/English Translator
Sorbet Island
03.2025 - 03.2025
- Represent the brand professionally and passionately to buyers, press, and industry attendees.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Present and explain the collection to visitors, highlighting brand identity, design inspiration, and craftsmanship.
- Support the setup and breakdown of the brand’s booth or showroom space.
- Collect contacts, feedback, and potential sales leads.
- Work closely with the sales and marketing teams to communicate interest and follow-up actions.
Bartender
餃子の酔拳
01.2025 - 03.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Kept bar presentable and well-stocked to meet customer needs.
Wait Staff Member
OKAN
09.2024 - 01.2025
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Address customer concerns or complaints with professionalism and care.
- Present menus, answer questions about dishes, and make recommendations when needed.
- Cultivated warm relationships with regular customers.
Lifeguard
Nojiri Lake Association
06.2023 - 08.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured guest safety while acting as a community point of contact during public programs and events.
- Communicated clearly and compassionately in high-pressure situations.
- Assisted in organizing and executing local wellness and fitness initiatives.
Intern
Shinjuku International Law Firm
04.2022 - 04.2022
Intern
Hogan Lovells
01.2022 - 02.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in dealing with difficult clients and problem solving.
Education
Bachelor of Arts - History
University of Manchester
Manchester06-2028
High School Diploma -
British School in Tokyo
Tokyo, Japan06-2024
Skills
- Guest service & communication
- Goal oriented
- Team collaboration & inclusivity
- Fast learner
Languages
Japanese
Full Professional
Timeline
Sales Assistant/English Translator
Sorbet Island
03.2025 - 03.2025
Bartender
餃子の酔拳
01.2025 - 03.2025
Wait Staff Member
OKAN
09.2024 - 01.2025
Lifeguard
Nojiri Lake Association
06.2023 - 08.2024
Intern
Shinjuku International Law Firm
04.2022 - 04.2022
Intern
Hogan Lovells
01.2022 - 02.2022
Bachelor of Arts - History
University of Manchester
High School Diploma -
British School in Tokyo
Similar Profiles
Polyanna ButtigiegPolyanna Buttigieg
Production Manager at Sorbet IslandProduction Manager at Sorbet Island
ANAS ALMANSORIANAS ALMANSORI
Branch Manager at Island Way SorbetBranch Manager at Island Way Sorbet
Joshua HenthorneJoshua Henthorne
OTR Logistics Coordinator at Island Way Sorbet & Gulf Pacific SeafoodOTR Logistics Coordinator at Island Way Sorbet & Gulf Pacific Seafood