Mia Zilic
Umina Beach,NSW
Summary
Versatile Administration Officer skilled in managing diverse tasks and competing priorities on daily basis. Experience in taking large volume of calls in a positive and friendly manner. Practiced at driving improvements to quality, productivity and service.
Overview
8
8
years of professional experience
Work History
Administrative Officer / Accomodation Manager
The Boathouse Hotel
10.2021 - 03.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments and bookings, Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory, hotel amenity levels and linen, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Targeted new customers to grow geographic reach and increase revenue.
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Enhanced customer satisfaction by resolving disputes / complaints promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments in peak and off periods.
Customer Care Specialist
ING
11.2018 - 05.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified accuracy of customer account information and updated when necessary.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Took ownership of customers issues to follow problems through to resolution.
- Provided exceptional support during high call volume periods, maintaining a professional demeanor under pressure.
Customer Service Officer
St George Bank
10.2015 - 05.2019
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Education
Higher Schools Certificate
Central Coast Adventist School
Erina, NSW12.2015
Skills
- Customer Service
- Attention to Detail
- Work Planning and Prioritization
- Office Administration
- Excellent Communication
- Personable and Approachable
- Bookkeeping
- MS Office
Volunteer
NSW Bush Fire Brigade
Timeline
Administrative Officer / Accomodation Manager
The Boathouse Hotel
10.2021 - 03.2024
Customer Care Specialist
ING
11.2018 - 05.2019
Customer Service Officer
St George Bank
10.2015 - 05.2019
Higher Schools Certificate
Central Coast Adventist School
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