Miae Sim
Ryde,NSW
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
9
9
years of professional experience
Work History
Retail Cafe- Venues Manager
The Star Sydney
08.2023 - Current
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
- Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
- Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
G&Tea/Antidote Cafe - Assistant Manager
The Star Sydney
02.2020 - 08.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
G&Tea Lobby Lounge Supervisor
The Star Sydney
12.2018 - 02.2020
- Managed inventory levels efficiently, reducing waste costs while maintaining adequate stock for seamless service delivery.
- Maintained detailed records of all relevant operational data, supporting accurate reporting and informed decision-making processes.
F&B Attendant
Sir Stamford Circular Quay
05.2018 - 12.2018
- Assisted in maintaining a clean and organized dining area, ensuring a pleasant atmosphere for guests.
- Boosted customer loyalty through friendly interactions and genuine care for their dining experience.
- Ensured food safety compliance by properly handling, storing, and serving food items according to established guidelines.
Table Games Dealer
The Star Gold Coast
09.2017 - 05.2018
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
F&B Attendant
The Star Gold Coast
10.2015 - 09.2017
Education
Bachelor of Business - Hotel Management
Griffith University
07.2015
Skills
- Team Leadership
- Time Management
- Complex Problem-Solving
- Cross-Functional Teamwork
Languages
Korean
Native or Bilingual
Timeline
Retail Cafe- Venues Manager
The Star Sydney
08.2023 - Current
G&Tea/Antidote Cafe - Assistant Manager
The Star Sydney
02.2020 - 08.2023
G&Tea Lobby Lounge Supervisor
The Star Sydney
12.2018 - 02.2020
F&B Attendant
Sir Stamford Circular Quay
05.2018 - 12.2018
Table Games Dealer
The Star Gold Coast
09.2017 - 05.2018
F&B Attendant
The Star Gold Coast
10.2015 - 09.2017
Bachelor of Business - Hotel Management
Griffith University
Similar Profiles
Shane QaldirianShane Qaldirian
Security Officer at The Star SydneySecurity Officer at The Star Sydney
Peter MoloneyPeter Moloney
Casino Supervisor Higher Duties at The Star SydneyCasino Supervisor Higher Duties at The Star Sydney
Khoa VuKhoa Vu
Security Officer at The Star SydneySecurity Officer at The Star Sydney
Bayli Mcmartin-CatlettBayli Mcmartin-Catlett
Gambling Support Officer at The Star SydneyGambling Support Officer at The Star Sydney
Patricia Lleras-SpiteriPatricia Lleras-Spiteri
Office Administrator at Camphin BostonOffice Administrator at Camphin Boston