Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Mia Russell

Summary

I am a hardworking, outgoing individual with strong customer service skills and a passion for exceeding expectations. I am able to relate to a diverse range of customers and offer them a professional experience. I am creative, and always open to learning and expanding my skills. I am a friendly, approachable manager, seeking to continue my career journey in a likeminded environment.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Store Supervisor

Zulu And Zephyr
11.2023 - Current
  • Improved store efficiency by implementing effective inventory management and product merchandising techniques.
  • Enhanced customer experience through attentive service and prompt resolution of issues.
  • Streamlined store operations for increased productivity by establishing clear work procedures and staff responsibilities.
  • Boosted sales performance with targeted marketing strategies and in-store promotions.

Membership Services Executive

Camplify
04.2023 - 11.2023
  • Offering exceptional Member Support
  • Assisting owners with the onboarding process
  • Ensuring that each RV owner and members receives high quality education of how the platform works
  • Handling member concerns, disputes, or issues that may arise during the membership lifecycle, ensuring timely and satisfactory resolutions
  • Managing member data and records, keeping them up-to-date and organized within Camplify's systems
  • Policy Adherence
  • Cross-functional Collaboration
  • Following Government compliant regulations
  • Marketing resources for owners.

Social Media Manager & Content Creator

Plain Janes
04.2023 - 11.2023
  • Engaged daily with community using post, stories and reels
  • Oversaw social media asset design to be in line with brand identity
  • Managing content
  • Developing strategies
  • Observed effectiveness of social media efforts to maximize results
  • Analyzing trends
  • Creating creative content ideas
  • Video production
  • Promoting content on social media
  • Content planning.

Sales Assistant

Sanbah Surf shop
01.2022 - 01.2023
  • Customer service
  • In store stylist
  • Visual merchandising
  • Inventory and stock take
  • Social media management
  • Content creator
  • Stock displays.

Store Manager & Assistant Store Manager

Forever New
01.2021 - 01.2022
  • Management of Hobart and Myer stores
  • In store stylist
  • Visual merchandising
  • Rostering of staff Training and supervision
  • Inventory and stock take
  • High level cash handling banking
  • Liaising with internal and external stakeholders
  • Reporting to State Management
  • Conflict resolution
  • Monitored budgets and employed comprehensive loss prevention and inventory management strategies to meet goals
  • Oversaw employee recruiting, onboarding and training on store procedures
  • Managed inventory audits, financial reconciliations and sales reporting.

Education

Guilford Young College
01.2018

Skills

  • Effective Organization
  • Content Creation
  • Community Engagement
  • Social Media Marketing
  • Video Content Creation
  • Customer Service
  • Operations Management
  • Visual Merchandising
  • Marketing Strategy
  • Customer Engagement

Certification

  • Working with Vulnerable People Card
  • Provisional Driver's License
  • HLTAID009 provide cardiopulmonary resuscitation
  • HLTAID010 provide basic emergency life support
  • HLTAID011 provide first aid
  • Police check attained
  • NDIS Worker Orientation Module

References

  • Ari Lee, Previous Social Media Manager.

0423 282 575


  • Jarrod Morrell, Manager at Ripcurl Newcastle.

0404041321

Timeline

Store Supervisor

Zulu And Zephyr
11.2023 - Current

Membership Services Executive

Camplify
04.2023 - 11.2023

Social Media Manager & Content Creator

Plain Janes
04.2023 - 11.2023

Sales Assistant

Sanbah Surf shop
01.2022 - 01.2023

Store Manager & Assistant Store Manager

Forever New
01.2021 - 01.2022

Guilford Young College

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Mia Russell