Summary
Overview
Work History
Education
Skills
Timeline
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Miah Murphy

Scarborough,WA

Summary

I’m a dependable, enthusiastic and motivated individual with 9 years working in production environments. I recognise the importance of quality and work proactively to ensure this is reflected in the work I produce. I adapt quickly to new processes and enjoy working on tasks which require great attention to detail. My previous experience at Rood Signs has allowed me to develop the ability to work under high stress environments where meeting timescales is critical. I have always had a passion and interest in animals and have chosen to pursue a career in this industry. The prospect of working with a team that is dedicated to animal welfare excites me, and I am confident that my strong work ethic, enthusiasm, and commitment to learning will allow me to make a meaningful contribution. I am passionate about furthering my knowledge and skill set with career development in mind.

Professional with strong commitment to delivering exceptional customer service and achieving results. Adept at addressing customer needs and resolving issues efficiently. Reliable team player known for adaptability and effective communication skills. Proven track record in fostering collaborative environments and driving customer satisfaction.

Overview

12
12
years of professional experience

Work History

Instant Return Representative

Hertz Car Rental
04.2025 - Current
  • Managed client inquiries, ensuring prompt and accurate responses to enhance customer satisfaction.
  • Trained and mentored junior representatives on product knowledge and effective communication techniques.
  • Developed and implemented process improvements, reducing response times for customer service queries.
  • Collaborated with cross-functional teams to streamline workflows, enhancing overall operational efficiency.

Vehicle Wrapper

Rood Signs
06.2015 - 10.2024
  • Responsibilities:
  • Preparing vinyl before application
  • Vinyl application to vehicles and signage
  • Fitting signage offsite
  • Window tinting
  • Speaking to customers regarding enquiries
  • Delivering products to customers
  • Working as part of a team to meet timescales and standards
  • Led initiatives to optimize scheduling and resource allocation, improving team productivity and performance.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.

Customer Service Agent

Medequip Assistive Technology LTD
02.2024 - 06.2024
  • Planning delivery routes for medical assistance equipment, liaising with customers and drivers to determine an efficient and convenient route.
  • Taking orders for equipment, collection and deliveries over the phone.
  • Using microsoft office software to complete daily tasks
  • Data entry on excel sheets
  • Advise customers on correct equipment for their needs
  • Coordinated with cross-functional teams to address complex customer issues effectively.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.
  • Addressed customer account discrepancies and concerns.
  • Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
  • Responded to customer requests for products, services, and company information.
  • Responded proactively and positively to rapid change.

Hospitality Assistant at Aberdeen Airport

British Airways
11.2021 - 05.2022
  • I was responsible for catering to British Airways lounge customers whilst complying with COVID-19 restrictions.
  • Interacting with customers to determine their needs
  • Catering food and drink to customers
  • Maintain and cleaning the airport lounge
  • Adhering to health and safety procedures
  • Assisted in coordinating guest services to enhance overall passenger experience.
  • Implemented process improvements that streamlined operations and reduced wait times for customers.
  • Identified and resolved customer complaints concerning food or lodging.
  • Utilized strong communication skills to effectively resolve guest issues while maintaining professionalism.
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
  • Coordinated with housekeeping staff to ensure timely room turnovers and high levels of cleanliness.
  • Developed and implemented updates to menus and policies in line with changing preferences and goals.

General Laborer

Bennachie Lodge
09.2013 - 09.2015
  • Kitchen Porter
  • Bar staff
  • Cleaner
  • Kitchen Assistant
  • Checking in receptionist
  • Facilitated effective communication between departments to ensure seamless service delivery.
  • Maintained exacting standards of quality and performance.

Education

Kemnay Academy
Kemnay, Aberdeenshire

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SRUC Craibstone
Aberdeen, Aberdeenshire

Skills

  • I understand the importance of integrating and working well within team
  • I can communicate technical issues effectively
  • I am dependable and work without supervision on my own initiative
  • I am a quick learner and able to adapt quickly into new environments and processes while still delivering high quality work
  • Understanding of quality processes
  • Customer relations
  • Multitasking Abilities
  • Excellent communication
  • Teamwork and collaboration
  • Attention to detail
  • Organizational skills
  • Problem-solving
  • Time management
  • Relationship building

Timeline

Instant Return Representative

Hertz Car Rental
04.2025 - Current

Customer Service Agent

Medequip Assistive Technology LTD
02.2024 - 06.2024

Hospitality Assistant at Aberdeen Airport

British Airways
11.2021 - 05.2022

Vehicle Wrapper

Rood Signs
06.2015 - 10.2024

General Laborer

Bennachie Lodge
09.2013 - 09.2015

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SRUC Craibstone

Kemnay Academy
Miah Murphy