Mia (Min) Hu
Gordon,NSW
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Operational Manager
Dragon Automotive PL
02.2020 - Current
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Implemented new inventory management system to optimize stock levels and reduce waste.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Evaluated and improved financial records to make important business decisions.
- Successfully managed change initiatives by effectively communicating expectations clearly among affected individuals or groups.
- Played a pivotal role in enhancing overall operational excellence by identifying inefficiencies within existing systems/processes and implementing targeted interventions.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
Business Manager
XINH Buiding And Renovation Services
10.2016 - 10.2020
- Streamlined business processes by implementing new project management tools and techniques.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Developed strategic partnerships with key stakeholders, leading to significant growth opportunities for the company.
- Managed cross-functional teams, ensuring timely completion of projects within budget constraints.
- Optimized resource allocation by closely monitoring project progress and adjusting priorities as needed.
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Communicated with customers and vendors positively with particular attention to problem resolution.
Assistant Mortgage Broker
Professional Loan Centre
04.2013 - 08.2014
- Assisted clients in securing mortgage loans by providing expert advice and guidance on loan options, requirements, and processes.
- Provided exceptional customer service to clients, addressing concerns and answering questions promptly and professionally.
- Strengthened relationships with lending institutions, negotiating favorable terms for clients and ensuring timely closings.
- Collaborated with real estate agents to facilitate smooth transactions for homebuyers, resulting in increased client satisfaction.
- Maintained a high level of accuracy in preparing loan applications, ensuring compliance with regulatory guidelines.
- Participated in continuous professional development opportunities within the mortgage industry staying abreast of evolving policies and best practices.
Retail Store Manager
L H International Trading
01.2009 - 01.2012
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Managed store organization, maintenance, and purchasing functions.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
Research Associate
Commonwealth Bank Australia
01.2007 - 01.2009
- Enhanced research quality by meticulously collecting and analyzing data from various sources.
- Analyzed results using analytical software and created reports.
- Collaborated with multidisciplinary teams to drive project success and achieve objectives.
- Monitored progress against project timelines, ensuring timely completion of deliverables while maintaining high-quality standards.
- Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
Education
Diploma in Business (Organisational Development) -
TAFE NSW
Newcastle, NSW06.2023
Master of Professional Accounting -
Macquarie University
North Ryde, NSW03.2014
Diploma of Financial Services - Financial Planning And Services
TAFE NSW
St George01.2010
Bachelor of Resource Economics -
University of Sydney
Sydney, NSW11.2006
Skills
- Strategic planning and reporting
- Business improvement and quality assurance
- Compliance and governance principles
- Interpersonal and communication skills
- Change management strategies
- Complex problem-solving
- Cross-functional Collaboration
- Financial Analysis
- Decision Making
- Business Development
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Timeline
Operational Manager
Dragon Automotive PL
02.2020 - Current
Business Manager
XINH Buiding And Renovation Services
10.2016 - 10.2020
Assistant Mortgage Broker
Professional Loan Centre
04.2013 - 08.2014
Retail Store Manager
L H International Trading
01.2009 - 01.2012
Research Associate
Commonwealth Bank Australia
01.2007 - 01.2009
Diploma in Business (Organisational Development) -
TAFE NSW
Master of Professional Accounting -
Macquarie University
Diploma of Financial Services - Financial Planning And Services
TAFE NSW
Bachelor of Resource Economics -
University of Sydney
Similar Profiles
Borys BoykoBorys Boyko
Forklift Operator at VOOS Automotive PLForklift Operator at VOOS Automotive PL
Julian MonteroJulian Montero
Independent Auto Mechanic at Dragon View AutomotiveIndependent Auto Mechanic at Dragon View Automotive
CHANSCHERANI CHANSCHERANI null
Assistant Operations (Procurement/Project) Manager at TIVO TECHNOLOGIES PL /VERSATECH SYSTEMS PLAssistant Operations (Procurement/Project) Manager at TIVO TECHNOLOGIES PL /VERSATECH SYSTEMS PL