Mian Awais
Canberra,ACT
Summary
Dynamic professional with a proven track record in enhancing customer service at Xyz through expert complaint handling and CRM software proficiency. Excelled in financial roles, significantly improving budget forecasting and cash flow management. Skilled in team collaboration and leveraging social media for brand promotion. Achieved a notable increase in operational efficiency. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service
Xyz
02.2022 - Current
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
Accountant
Abc
01.2018 - 02.2023
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
Finance Officer
Hfg
02.2014 - 02.2016
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Optimized cash flow management, ensuring timely payment of invoices and reducing outstanding debts.
- Improved budget planning and forecasting with thorough analysis of historical data and market trends.
- Generated financial and operational reports to assist management with business strategy.
Education
Master of Arts -
Cit
04.2013
Bachelor of Arts -
Caloundra City Private School
Caloundra, QLD2009
Skills
Complaint Handling
Social Media
CRM Software
Team Collaboration
Certification
- [Area of certification], [Company Name] - [Timeframe]
Timeline
Customer Service
Xyz
02.2022 - Current
Accountant
Abc
01.2018 - 02.2023
Finance Officer
Hfg
02.2014 - 02.2016
Master of Arts -
Cit
Bachelor of Arts -
Caloundra City Private School
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