Mian Irfan Zafar
Ryde
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Builds and maintains loyal relationships through strong relationships and excels at problem solving. Skilled in bringing out the best in staff; able to manage effectively. Strong organizational and time management ability; skilled in planning and meeting deadlines. Driven to succeed; a valuable addition to a forward-thinking company with strong opportunities for progression.
Overview
4
4
years of professional experience
Work History
Operations Supervisor
Dnata Cabin Services Australia
08.2023 - Current
- Supervising and leading a team of operational staff, ensuring they perform their duties efficiently and according to company standards.
- Monitoring and managing daily flight operations, including scheduling, aircraft turnarounds, and ground handling activities to ensure smooth operations
- Ensuring all operations comply with safety regulations and company policies, conducting safety briefings, and addressing any safety concerns promptly.
- Responding to operational issues or emergencies, making quick decisions to minimize disruptions and ensure the safety and comfort of passengers and crew
- Providing training, guidance, and mentoring to operational staff to enhance their skills and ensure they are well-prepared to perform their duties.
- Maintaining accurate records and reports related to operations, such as flight delays, incidents, and performance metrics
- Assisting in budget planning and monitoring operational expenses to ensure efficient use of resources.
- Identifying opportunities for process improvement and implementing best practices to enhance operational efficiency and customer satisfaction.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
Fleet Supervisor
The Hertz Corporation
10.2022 - 08.2023
- Analyzing data related to fleet utilization, including fleet size, vehicle turnover rates, and maintenance costs, to identify trends and make recommendations for optimizing the fleet
- Managing inventory levels to ensure that the fleet is properly balanced and that there are enough vehicles to meet demand
- Generating reports on fleet utilization, demand forecasting, inventory management, and pricing analysis, for senior management to make decisions about fleet management and revenue optimization
- Allocating vehicles to different rental locations, considering historical demand, seasonal trends, and local market conditions
- Managing relationships with vendors, including vehicle manufacturers, rental car providers, and maintenance providers
- Managing the fleet budget, ensuring that expenses are aligned with business objectives and that costs are kept within budget.
Customer Service Supervisor
The Hertz Corporation
01.2020 - 09.2022
- Overseeing daily Operations to ensure that the rental process runs smoothly, including managing the rental fleet, maintaining rental agreements and coordinating with other departments such as fleet turnaround and maintenance
- Supervising and training the customer service and rental agents to ensure they are providing excellent customer service to customers and following company policies and procedures
- Responsible for managing and resolving customer complaints, ensuring customers receive prompt and satisfactory resolution
- Assisting the location manager in developing and implementing strategies to increase revenue, reduce costs, and improve overall efficiency
- Assisting in hiring, training and management of staff, including conducting performance evaluations and providing feedback and coaching
- Developing policies and procedures for rental operations and ensure they are followed consistently.
Education
Master of Business (ERP Systems) -
Victoria University
Melbourne, VIC08.2019
Skills
- Operations Management
- Performance monitoring
- Task Delegation
- Staff Supervision
- Employee Development
- Compliance Management
- Risk Management
- Team Leadership
- Customer Service
- Staff Development and Training
- Performance Management
- Handling Complaints
Achievementsawards
- Award for academic excellence for topping the class at university in Pakistan.
- SAP certificate for academic excellence in Business Analytics at Victoria University
- SAP certificate for academic excellence in ERP System at Victoria University
- SAP certificate for academic excellence in Customer Relationship Management at Victoria University
References
Provided upon request
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Punjabi
Full Professional
Hindi
Full Professional
Timeline
Operations Supervisor
Dnata Cabin Services Australia
08.2023 - Current
Fleet Supervisor
The Hertz Corporation
10.2022 - 08.2023
Customer Service Supervisor
The Hertz Corporation
01.2020 - 09.2022
Master of Business (ERP Systems) -
Victoria University
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