Mianna Jackson
38 Workshop Road Yarrabah,QLD
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Client Support/Intake Officer
Gindaja Treatment and Healing Corporation
Yarrabah , QLD
2022.02 - Current
- Responded to customer inquiries and provided assistance with the application process.
- Developed strategies to improve the efficiency of program information.
- Participated in community meetings aimed at identifying gaps in existing services.
- Scheduled medical appointments for referred clients in accordance with the referral application.
- Provided training and mentoring support to new staff members on proper procedures.
- Attended conferences focused on best practices related to AOD.
- Followed Organisation data processes to verify confidentiality of case management and record information.
- Transported clients to court, doctor or parole appointments and or helped client with obtaining identifications such as Birth Certificate, Medicare Cards, Licenses/Photo ID's and Centrelink matters.
- Facilitated programs to help clients with Anger Management issues and Family Wellbeing programs. .
- Case Managing clients 1 on 1 to target their AOD issues in a holistic approach.
- Data collecting on Mimaso.
- Intake referrals
Customer Services Officer
Services Australia
Yarrabah , QLD
2021.01 - 2022.01
- Provided customers with product information and resolved their issues in a timely manner.
- Assisted customers in navigating their MyGov portal and helping them completing payments.
- Maintained an organised filing system for customer records and service requests.
- Provided technical support to assist customers with reporting and printing personal information.
- Providing confidentiality when on clients records.
- Completing training that is needed to support my role.
- Providing community members with assisstants for Centrelink, Medicare and Super.
- Developed strategies to increase customer satisfaction levels and loyalty.
- Ensured all customer service standards are met at all times.
- Participated in team meetings discussing ideas on how to better serve our customers' needs.
Medical Receptionist
Gurriny Yealamucka Health Service
Yarrabah , QLD
2012.06 - 2020.11
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments, collected and maintained patient files.
- Greeted and checked in patients, updating patient information in computer system.
- Photocopied documented details and verified patient coverage for upcoming procedures or appointments.
- Scheduled patient appointments, verifying accuracy of appointment times with visiting services.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Took messages from patients and promptly relayed to appropriate staff.
- Straightened up waiting room to maintain neat and organised space.
Sport and Recreation Officer
Yarrabah Aboriginal Community Council
Yarrabah , QLD
1998 - 1999
- Organized and facilitated recreational activities, such as sports competitions, arts and crafts classes, outdoor trips, and other leisure programs.
- Planned special events to promote community involvement in recreational activities.
- Coordinated with local businesses to secure resources needed for recreational programming.
- Supervised staff members responsible for leading recreational activities.
- Provided guidance and instruction to program participants on proper use of facilities and equipment.
- Ensured that all safety regulations were followed during recreational activities.
- Created promotional materials such as flyers, posters, newsletters. to advertise upcoming recreation programs or events.
- Assisted in recruiting volunteers for various recreation programs or initiatives.
Education
Certificate IV in Business -
Cairns Tafe College
Cairns, QLD2015-10
High School Diploma -
Gordonvale State High School
Gordonvale, QLD1995-12
Skills
- Appointment Scheduling
- Telephone and Email Etiquette
- Document Preparation
- Team Collaboration
- Data Integrity
- Observation
- File Maintenance
- Records Maintenance
- First Aid and CPR Certified
- Time Management Abilities
- Excellent Communication
- Multitasking
- Occupational Hazards and Safety Precautions
- Reliability
- Active Listening
- Professionalism
- Teamwork and Collaboration
- Decision-Making
- Data Entry
- Letter Writing
Certification
- C Class License
- Panel Beating Course
- Pit and Pipe Course
- Ranger Traineeship
- First Aid and CPR
- Sport and Recreation Course
Accomplishments
- Team Player Award 2022 - Gindaja Treatment and Healing Corporation
Referee
Paul Munn
Gurriny Yealamucka Health Service
42264100
Referee
Hezron Murgha
Gindaja Treatment and Healing Corporation
40569000
Referee
Lyndell Thomas
Wugu Nyambil
40560500
Timeline
Client Support/Intake Officer
Gindaja Treatment and Healing Corporation
2022.02 - Current
Customer Services Officer
Services Australia
2021.01 - 2022.01
Medical Receptionist
Gurriny Yealamucka Health Service
2012.06 - 2020.11
Sport and Recreation Officer
Yarrabah Aboriginal Community Council
1998 - 1999
Certificate IV in Business -
Cairns Tafe College
High School Diploma -
Gordonvale State High School
- C Class License
- Panel Beating Course
- Pit and Pipe Course
- Ranger Traineeship
- First Aid and CPR
- Sport and Recreation Course
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