Summary
Overview
Work History
Education
Skills
Sports,Traveling
Languages
Timeline
Generic

Miao Liu

Summary

Reliable employee seeking customer service position. Offering excellent communication and good judgment. Goal-oriented Customer Service Manager with five years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.

Overview

10
10
years of professional experience

Work History

Cashier and Restock

Foodworks
05.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
  • Checked and pulled defective or expired products from shelves.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Helped customers locate desired items and transfer oversized items to vehicles.

Tutor

Only Education
03.2020 - 02.2023
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Provided homework assistance using specific curriculum and materials.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Supported students with helpful study habits and exam strategies.
  • Developed student confidence through positive reinforcement strategies.
  • Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.

Customer Service Manager

Rocky English
05.2013 - 02.2020
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.

Education

Master of Education - Education

Monash University
Melbourne, VIC
06.2024

Bachelor of Education - Education

Wanxi University
China
06.2013

Skills

  • Product Recommendations
  • Customer Service
  • Cash Handling
  • Product Restocking
  • ID Verification
  • Returns Processing
  • Records Management
  • Individualized Instruction
  • Team Collaboration
  • In-Person Tutoring

Sports,Traveling

I like sports very much,especially yoga. I have done yoga for 8 years and acquire a certificate in my hometown. In my free time, I also worked as a yoga teacher.

I like travelling very much . I travel once or twice a year in my hometown.

Languages

Chinese (Cantonese)
Native or Bilingual
English
Professional Working

Timeline

Cashier and Restock

Foodworks
05.2023 - Current

Tutor

Only Education
03.2020 - 02.2023

Customer Service Manager

Rocky English
05.2013 - 02.2020

Master of Education - Education

Monash University

Bachelor of Education - Education

Wanxi University

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Miao Liu