Miao Liu
Summary
Reliable employee seeking customer service position. Offering excellent communication and good judgment. Goal-oriented Customer Service Manager with five years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.
Overview
10
10
years of professional experience
Work History
Cashier and Restock
Foodworks
05.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
- Checked and pulled defective or expired products from shelves.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Helped customers locate desired items and transfer oversized items to vehicles.
Tutor
Only Education
03.2020 - 02.2023
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Developed student confidence through positive reinforcement strategies.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
Customer Service Manager
Rocky English
05.2013 - 02.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Education
Master of Education - Education
Monash University
Melbourne, VIC06.2024
Bachelor of Education - Education
Wanxi University
China06.2013
Skills
- Product Recommendations
- Customer Service
- Cash Handling
- Product Restocking
- ID Verification
- Returns Processing
- Records Management
- Individualized Instruction
- Team Collaboration
- In-Person Tutoring
Sports,Traveling
I like sports very much,especially yoga. I have done yoga for 8 years and acquire a certificate in my hometown. In my free time, I also worked as a yoga teacher.
I like travelling very much . I travel once or twice a year in my hometown.
Languages
Chinese (Cantonese)
Native or Bilingual
English
Professional Working
Timeline
Cashier and Restock
Foodworks
05.2023 - Current
Tutor
Only Education
03.2020 - 02.2023
Customer Service Manager
Rocky English
05.2013 - 02.2020
Master of Education - Education
Monash University
Bachelor of Education - Education
Wanxi University