Miao Wu
Kingston
Summary
A dedicated and versatile professional with extensive experience across various industries, including hospitality, travel, and accounting. Defined by a commitment to excellence, a strong work ethic, and an ability to quickly adapt to new challenges, I’m recognised for detail-oriented approach, exceptional customer service, and ability to lead and collaborate effectively within teams. My goal is to leverage my diverse skill set in a dynamic role where I can continue to grow and contribute to organisational success.
Overview
7
7
years of professional experience
Work History
Early Childhood Educator
HappyKidz Childcare and early learning centre
06.2025 - 08.2025
- Planned and implemented engaging learning activities aligned with the EYLF to support children’s cognitive, emotional, and social development.
- Guided small and large group sessions including story time, creative arts, and basic literacy and numeracy concepts.
- Collaborated with a team of educators to plan weekly curriculum and ensure consistency across age groups.
- Maintained accurate documentation and portfolios in line with NQS standards.
Gaming Supervisor / Cashier
Wrest Point Casino
10.2023 - 08.2024
- Successfully secured one of only 10 positions available out of 30 candidates, consistently ranking number one in customer satisfaction surveys.
- Demonstrated exceptional cash handling skills, ensuring accuracy and security in all transactions.
- Maintained compliance with responsible gaming practices, adhering strictly to regulatory standards.
- Developed proficiency in operating and managing gaming machines and systems, contributing to the smooth operation of the casino floor.
Duty Manager
Pinnacle People
04.2023 - 09.2023
- Led a team in delivering food and beverage services promptly and accurately during high-pressure events.
- Ensured adherence to food safety and sanitation standards, maintaining a clean and safe environment for guests and staff.
- Collaborated closely with event teams to ensure seamless service and achieve high levels of guest satisfaction.
- Addressed and resolved guest concerns in a professional manner, enhancing the overall experience for attendees.
Sales Travel Consultant
Ausasia Travel
10.2022 - 11.2022
- Organised and led a webinar that achieved over 10,000 page views in a single day, significantly boosting the company's online presence.
- Provided executive-level support to travellers, managing bookings and reservations with precision and expertise.
- Maintained extensive knowledge of both domestic and international travel destinations, products, and services.
- Promoted company services to enhance brand visibility and attract new clients, contributing to overall business growth.
- Developed strong relationships with clients and suppliers, ensuring effective communication and satisfaction on all fronts.
Store Manager
Lovely Nails (Kingston Town)
11.2020 - 05.2022
- Led a team in providing high-quality beauty services, including manicures, pedicures, and nail extensions, to meet client expectations.
- Managed store operations, including scheduling, inventory, and customer service, ensuring smooth day-to-day functioning.
- Addressed client concerns and resolved issues promptly, enhancing customer satisfaction and loyalty.
- Demonstrated strong organizational skills, effectively coordinating team activities and contributing to the store's success.
Packing Team Leader
Reid Fruits and Hansen Orchards
01.2022 - 03.2022
- Rapidly promoted to Team Leader within ten days of starting, entrusted with overseeing the largest cherry packing line.
- Assessed and maintained the quality of cherries, ensuring only premium products were packaged and shipped.
- Managed the bagging, weighing, packaging, and stacking processes, optimising efficiency and accuracy.
Bookkeeper
Coco's Builder
03.2018 - 02.2019
- Utilised Xero software to manage financial records, ensuring accurate tracking of purchase orders and expenses.
- Processed payroll for employees, ensuring accurate calculation of hours, overtime, and deductions.
- Accurately input data into various systems and databases, maintaining up-to-date and correctly formatted records.
Education
Master of Accounting -
Central Queensland University
03-2018
Graduate Diploma of Early Childhood Education -
Southern Cross University
06-2025
Advanced Diploma of Travel and Tourism Management -
Australian Ideal College
02-2023
Diploma of Translating -
Frontier Education
02-2020
Bachelor of Business Administration -
Shenyang University
07-2011
Skills
- Detail orientation
- Team collaboration and leadership
- Strong communication skills
- Time management
- WWCC (Work with Children Card)
- First Aid and CPR
- Bilingual (Mandarin and English)
- Digital literacy
- RCG (Responsible Conduct of Gambling) and RSA (Responsible Service of Alcohol)
- Registered gaming license
- Mandarin proficiency certificate
Professional Skills:
Technical Skills:
Timeline
Early Childhood Educator
HappyKidz Childcare and early learning centre
06.2025 - 08.2025
Gaming Supervisor / Cashier
Wrest Point Casino
10.2023 - 08.2024
Duty Manager
Pinnacle People
04.2023 - 09.2023
Sales Travel Consultant
Ausasia Travel
10.2022 - 11.2022
Packing Team Leader
Reid Fruits and Hansen Orchards
01.2022 - 03.2022
Store Manager
Lovely Nails (Kingston Town)
11.2020 - 05.2022
Bookkeeper
Coco's Builder
03.2018 - 02.2019
Master of Accounting -
Central Queensland University
Graduate Diploma of Early Childhood Education -
Southern Cross University
Advanced Diploma of Travel and Tourism Management -
Australian Ideal College
Diploma of Translating -
Frontier Education
Bachelor of Business Administration -
Shenyang University
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