Summary
Overview
Work History
Education
Skills
Timeline
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Miao Wu

Kingston

Summary

A dedicated and versatile professional with extensive experience across various industries, including hospitality, travel, and accounting. Defined by a commitment to excellence, a strong work ethic, and an ability to quickly adapt to new challenges, I’m recognised for detail-oriented approach, exceptional customer service, and ability to lead and collaborate effectively within teams. My goal is to leverage my diverse skill set in a dynamic role where I can continue to grow and contribute to organisational success.

Overview

7
7
years of professional experience

Work History

Early Childhood Educator

HappyKidz Childcare and early learning centre
06.2025 - 08.2025
  • Planned and implemented engaging learning activities aligned with the EYLF to support children’s cognitive, emotional, and social development.
  • Guided small and large group sessions including story time, creative arts, and basic literacy and numeracy concepts.
  • Collaborated with a team of educators to plan weekly curriculum and ensure consistency across age groups.
  • Maintained accurate documentation and portfolios in line with NQS standards.

Gaming Supervisor / Cashier

Wrest Point Casino
10.2023 - 08.2024
  • Successfully secured one of only 10 positions available out of 30 candidates, consistently ranking number one in customer satisfaction surveys.
  • Demonstrated exceptional cash handling skills, ensuring accuracy and security in all transactions.
  • Maintained compliance with responsible gaming practices, adhering strictly to regulatory standards.
  • Developed proficiency in operating and managing gaming machines and systems, contributing to the smooth operation of the casino floor.

Duty Manager

Pinnacle People
04.2023 - 09.2023
  • Led a team in delivering food and beverage services promptly and accurately during high-pressure events.
  • Ensured adherence to food safety and sanitation standards, maintaining a clean and safe environment for guests and staff.
  • Collaborated closely with event teams to ensure seamless service and achieve high levels of guest satisfaction.
  • Addressed and resolved guest concerns in a professional manner, enhancing the overall experience for attendees.

Sales Travel Consultant

Ausasia Travel
10.2022 - 11.2022
  • Organised and led a webinar that achieved over 10,000 page views in a single day, significantly boosting the company's online presence.
  • Provided executive-level support to travellers, managing bookings and reservations with precision and expertise.
  • Maintained extensive knowledge of both domestic and international travel destinations, products, and services.
  • Promoted company services to enhance brand visibility and attract new clients, contributing to overall business growth.
  • Developed strong relationships with clients and suppliers, ensuring effective communication and satisfaction on all fronts.

Store Manager

Lovely Nails (Kingston Town)
11.2020 - 05.2022
  • Led a team in providing high-quality beauty services, including manicures, pedicures, and nail extensions, to meet client expectations.
  • Managed store operations, including scheduling, inventory, and customer service, ensuring smooth day-to-day functioning.
  • Addressed client concerns and resolved issues promptly, enhancing customer satisfaction and loyalty.
  • Demonstrated strong organizational skills, effectively coordinating team activities and contributing to the store's success.

Packing Team Leader

Reid Fruits and Hansen Orchards
01.2022 - 03.2022
  • Rapidly promoted to Team Leader within ten days of starting, entrusted with overseeing the largest cherry packing line.
  • Assessed and maintained the quality of cherries, ensuring only premium products were packaged and shipped.
  • Managed the bagging, weighing, packaging, and stacking processes, optimising efficiency and accuracy.

Bookkeeper

Coco's Builder
03.2018 - 02.2019
  • Utilised Xero software to manage financial records, ensuring accurate tracking of purchase orders and expenses.
  • Processed payroll for employees, ensuring accurate calculation of hours, overtime, and deductions.
  • Accurately input data into various systems and databases, maintaining up-to-date and correctly formatted records.

Education

Master of Accounting -

Central Queensland University
03-2018

Graduate Diploma of Early Childhood Education -

Southern Cross University
06-2025

Advanced Diploma of Travel and Tourism Management -

Australian Ideal College
02-2023

Diploma of Translating -

Frontier Education
02-2020

Bachelor of Business Administration -

Shenyang University
07-2011

Skills

    Professional Skills:

  • Detail orientation
  • Team collaboration and leadership
  • Strong communication skills
  • Time management
  • Technical Skills:

  • WWCC (Work with Children Card)
  • First Aid and CPR
  • Bilingual (Mandarin and English)
  • Digital literacy
  • RCG (Responsible Conduct of Gambling) and RSA (Responsible Service of Alcohol)
  • Registered gaming license
  • Mandarin proficiency certificate

Timeline

Early Childhood Educator

HappyKidz Childcare and early learning centre
06.2025 - 08.2025

Gaming Supervisor / Cashier

Wrest Point Casino
10.2023 - 08.2024

Duty Manager

Pinnacle People
04.2023 - 09.2023

Sales Travel Consultant

Ausasia Travel
10.2022 - 11.2022

Packing Team Leader

Reid Fruits and Hansen Orchards
01.2022 - 03.2022

Store Manager

Lovely Nails (Kingston Town)
11.2020 - 05.2022

Bookkeeper

Coco's Builder
03.2018 - 02.2019

Master of Accounting -

Central Queensland University

Graduate Diploma of Early Childhood Education -

Southern Cross University

Advanced Diploma of Travel and Tourism Management -

Australian Ideal College

Diploma of Translating -

Frontier Education

Bachelor of Business Administration -

Shenyang University
Miao Wu