Summary
Overview
Work History
Education
Skills
Timeline
Generic

Miao Yu

Wantirna,VIC

Summary

At ROC Nail & Massage, I spearheaded initiatives that significantly boosted client retention through personalized consultations and advanced manicure techniques. My leadership enhanced team skills and salon safety, showcasing my problem-solving abilities and nail art creativity. This blend of technical expertise and interpersonal acumen drove our success. Professional in beauty industry with reputation for high standards and achieving results. Extensive experience in providing top-notch nail care and leading team of technicians. Known for fostering collaborative environments and adapting to changing needs. Proficient in nail artistry, client relations, and maintaining clean, safe workspace. Professional and experienced beauty professional prepared for this role. Expertise in nail care, design, and client consultation, ensuring high-quality results. Strong focus on team collaboration and flexibility to meet changing needs. Reliable, skilled in customer service, and adept at managing salon operations.

Overview

4
4
years of professional experience

Work History

Managing Manicurist

ROC Nail & Massage
03.2020 - 05.2024
  • Improved client retention rates through personalized consultations and recommendations based on individual needs and preferences.
  • Designed customized nail art options for clients, offering unique designs tailored to individual preferences and trends.
  • Coordinated staff schedules for optimal coverage during busy periods while avoiding overstaffing during slower times.
  • Resolved customer complaints promptly and professionally, maintaining positive relationships with clients to encourage repeat business.
  • Enhanced client satisfaction by providing high-quality manicure and pedicure services, utilizing advanced techniques and industry-leading products.
  • Mentored junior manicurists to improve their skills, resulting in a higher overall quality of service provided at the salon.
  • Established effective communication channels between team members, fostering a collaborative work environment that promoted continuous learning.
  • Implemented health and safety protocols, ensuring cleanliness of workstations and reducing risks associated with improper hygiene practices.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
  • Offered advice and recommended products to improve and maintain nails.
  • Cleaned and sanitized tools and equipment before each client.
  • Designed creative nail art designs and patterns.
  • Inspected nails for signs of health-related issues or fungus and made recommendations accordingly.
  • Offered personalized services according to needs and preferences.
  • Practiced highest standards of sanitation and sterilization of salon equipment.
  • Assisted customers in selecting and applying appropriate nail colors.
  • Recorded weekly supply and inventory needs and made regular orders for replenishment.
  • Demonstrated dynamic customer service by responding to customer inquiries.
  • Grew repeat client base through effective marketing and customer service.

Education

High School Diploma -

Mirror D' Int'l Hair And Beauty Training Centre Pt
ITEC
06.2010

Skills

  • Staff Training and Development
  • Sanitation protocols
  • Networking and partnerships
  • Upselling Services
  • Appointment Scheduling
  • Client Retention Strategies
  • Acrylic nails expertise
  • Salon safety regulations
  • Manicure techniques mastery
  • Nail art creativity
  • Customer Service
  • Problem-solving skills
  • Nail art techniques
  • Acrylic nails

Timeline

Managing Manicurist

ROC Nail & Massage
03.2020 - 05.2024

High School Diploma -

Mirror D' Int'l Hair And Beauty Training Centre Pt
Miao Yu