MIAOMIAO LYU
Senior Delivery Manager
Denistone
Summary
A senior project manager with 7 years of experience developing and implementing digital strategies to maximise business value. Proven track record of delivering successful projects and managing complex stakeholder relationships. Experienced in working with businesses across Retail, Management Consulting, Financial Services and Higher Education sectors.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Senior Delivery Manager
Woolworths Group
10.2023 - Current
- Lead a number of multimillion-dollar benefits programs aimed at advancing data capabilities to improve key decision making within the Commercial team at Woolworths New Zealand
- Established efficient ways of working, implementing agile cadences, and elevating agile practices throughout business unit
- Work closely with Executive Managers and leadership team to deliver regular reporting to Commercial General Managers in Governance forums, providing crucial updates on key results, addressing issues, and mitigating risks
- Manage Annual Operational planning across the platform, facilitate Quarterly Planning & budgeting, and conduct Business Case reviews
- Lead change management initiatives to ensure seamless integration and adoption of new tools and processes within WWNZ
- Managed geographically dispersed teams spanning over 24 members across US, NZ, and AU regions.
Capability Delivery Manager
WooliesX
1 2022 - 10.2023
- Managed and delivered three high-profile projects from end to end, including Brand Portal build that unlocked interconnected value and improved team efficiencies, Everyday Rewards website Adobe Cloud migration and Woolworths Group website re-platform project
- Developed strong working relationships with internal stakeholders across B&M and external vendors including Adobe, Zendesk and This Place
- Led cross-functional teams consisting of UI/UX designers, AEM Developers, Solution Architects to ensure successful project delivery
- Managed project timelines, budgets, and resource allocation to ensure on-time and on-budget project delivery
- Rolled out training and enablement plan for users across Group
Senior Consultant
EY
Sydney, NSW
01.2021 - 01.2022
- Worked on Data Management project for leading Australian bank
- Participated to management committees responsible for approval of critical project gates and delivery milestones plan
- Facilitated Working Group meetings with senior executives to seek endorsement on key project deliverables
- Drove knowledge sharing initiatives from different service lines to increase team’s overall performance
- Managed 5 offshore team member’s workload and provided clear guidance on deliverables
- Awarded by Ernst & Young for achieving consistent performance excellence in client services
Technical Business Analyst
The University Of Sydney
10.2017 - 01.2021
- Managed AEM migration project from conceptualization through development, implementation, and release
- Coordinated with program manager to lead change management activities across faculties/schools
- Managed effective working relationships with stakeholders to gain acceptance of proposals and maintained customer focused approach in delivery of services
- Introduced process improvement initiatives which increased delivery success rate by 70%
Education
Master of Commerce - Business Information System And Big Data in Busine
The University of Sydney
Sydney, NSW 07.2017 - 07.2019
Skills
Project Management
Business Analysis
Technical Business Analysis
Product Management
Leadership
Process Management
Stakeholder Management
SEO
Change Management
Data Mapping
Product Management
Certifications
- Advanced Product Management - 2023
- PMP training - 2022
- Software Project Management Foundations - 2022
- Managing People and Projects - 2019
- Agile Analysis Certification - IBA®-AAC - 2018
- Successful Negotiation - 2018
Tools
Adobe Experience Manager, Adobe Target, Adobe Analytics, Workfront
Confluence, Jira, Trello, Pivotal Tracker
Signavio, Tableau, Postman
Google Analytics, Google Data Studio, Google Search Console
Word, Excel, Powerpoint
Accomplishments
- Received All Star Award for demonstrating great efforts in cross-team collaboration by WooliesX in 2022
- Received Punctilious Award in recognition for achieving consistent performance excellence in client services by Ernst & Young in 2021
- Received Employee of the Year Award for demonstrating excellence, team player/collaboration and promoting positive culture by The University of Sydney in 2019
Timeline
Senior Delivery Manager
Woolworths Group
10.2023 - Current
Senior Consultant
EY
01.2021 - 01.2022
Technical Business Analyst
The University Of Sydney
10.2017 - 01.2021
Master of Commerce - Business Information System And Big Data in Busine
The University of Sydney
07.2017 - 07.2019
Capability Delivery Manager
WooliesX
1 2022 - 10.2023