MIA POULOS
Hawthorn,Victoria
Summary
I am a recent graduate of the Master of Intelligence program at Macquarie University with a strong foundation in the theory and practice of intelligence analysis. I am eager to pursue further professional development opportunities in the intelligence field and to utilise my skills and knowledge in a challenging and impactful role.
Overview
7
7
years of professional experience
Work History
Senior Medical Administrator
Brisbane City Doctors
01.2021 - 01.2022
- Established and maintained effective communication with colleagues, providers, and allied health services to promote high quality patient care
- Collaborated with insurance providers to verify coverage, minimise claim rejections and ensure accurate reimbursement
- Handled billing and payment complaints, resolved escalations, and assisted with shared mailbox management to reduce response time and improve customer service
- Undertook extensive market research and produced reports to facilitate management decision-making
- Maintained accuracy, completeness, and security of protected health information and researched and resolved medical record discrepancies
- Improved patient outcomes and delivery of care through improved clinical quality processes
Administrative Manager (Interim)
Family Doctor
01.2020 - 01.2021
- Updated reports, managed accounts, and verified the accuracy and completeness of financial reports to assist management with month-end close
- Performed data cleansing of electronic medical records (eMRs) to minimise regulatory risks and uphold compliance with industry standards
- Improved customer satisfaction through application of conflict resolution and problem-solving skills
- Identified opportunities to streamline processes and improve office operations and efficiency
Medical Receptionist
Hanover Street Medical Centre
01.2019 - 01.2021
- Greeted visitors and initiated triage processes for patients to streamline patient flow and minimise waiting times
- Completed administrative patient intakes with case histories, insurance information and mandated forms
- Managed multi-line phone system
- Transcribed phone messages and relayed to appropriate staff
- Assisted with medical coding and billing tasks
- Processed payments and Medicare claims
Medical Receptionist
Seaview Family Medical Centre
01.2019 - 01.2020
- Managed bookings and scheduled appointments for providers based on optimal patient loads and availability
- Performed various administrative tasks by filing, copying and faxing documents
- Obtained payments from patients and updated identification and insurance cards as necessary
Vaccine Program Facilitator
HealthWatch
01.2019 - 01.2020
- Developed and maintained relationships with external partners to facilitate program operations
- Screened participant medical history to assess suitability
- Obtained and documented informed consent
- Assisted immunisation staff with post-vaccine supervision
- Documented clinical reasoning for participant ineligibility and exclusion from program to minimise business disruption
- Resolved complaints and effectively escalated complaints when necessary
- Ensured the safe and efficient transportation of vaccines
Medical Receptionist
Healius Limited
01.2019 - 01.2019
Medical Receptionist
Elsternwick Medical Centre
01.2015 - 01.2017
Education
Master of Arts - Anti-Money Laundering, Counter-Terrorist Financing
Charles Sturt University
Sydney09.2026
Master of Intelligence - Security And Strategic Studies
Macquarie University
Sydney08.2023
Bachelor of Arts - Double Major in Psychology And Philosophy
Monash University
Melbourne11.2019
Certificate IV in Justice Administration -
Mt. Gravatt TAFE
Brisbane01.2012
Skills
- Telephone and Email Etiquette
- Stakeholder Engagement
- Intelligence Collection and Analysis
- SPSS (Statistical Analysis)
- Professional Report-writing
- Strategic Decision-making
- Solutions-oriented Problem Solving
- Cross-functional Collaboration
- Suspicious Activity Reporting
- Adaptability
- Time Management
- Task Prioritisation
Languages
Greek
Native or Bilingual
English
Native or Bilingual
References
Upon Request
Timeline
Senior Medical Administrator
Brisbane City Doctors
01.2021 - 01.2022
Administrative Manager (Interim)
Family Doctor
01.2020 - 01.2021
Medical Receptionist
Hanover Street Medical Centre
01.2019 - 01.2021
Medical Receptionist
Seaview Family Medical Centre
01.2019 - 01.2020
Vaccine Program Facilitator
HealthWatch
01.2019 - 01.2020
Medical Receptionist
Healius Limited
01.2019 - 01.2019
Medical Receptionist
Elsternwick Medical Centre
01.2015 - 01.2017
Master of Arts - Anti-Money Laundering, Counter-Terrorist Financing
Charles Sturt University
Master of Intelligence - Security And Strategic Studies
Macquarie University
Bachelor of Arts - Double Major in Psychology And Philosophy
Monash University
Certificate IV in Justice Administration -
Mt. Gravatt TAFE