Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

MIA POULOS

Hawthorn,Victoria

Summary

I am a recent graduate of the Master of Intelligence program at Macquarie University with a strong foundation in the theory and practice of intelligence analysis. I am eager to pursue further professional development opportunities in the intelligence field and to utilise my skills and knowledge in a challenging and impactful role.

Overview

7
7
years of professional experience

Work History

Senior Medical Administrator

Brisbane City Doctors
01.2021 - 01.2022
  • Established and maintained effective communication with colleagues, providers, and allied health services to promote high quality patient care
  • Collaborated with insurance providers to verify coverage, minimise claim rejections and ensure accurate reimbursement
  • Handled billing and payment complaints, resolved escalations, and assisted with shared mailbox management to reduce response time and improve customer service
  • Undertook extensive market research and produced reports to facilitate management decision-making
  • Maintained accuracy, completeness, and security of protected health information and researched and resolved medical record discrepancies
  • Improved patient outcomes and delivery of care through improved clinical quality processes

Administrative Manager (Interim)

Family Doctor
01.2020 - 01.2021
  • Updated reports, managed accounts, and verified the accuracy and completeness of financial reports to assist management with month-end close
  • Performed data cleansing of electronic medical records (eMRs) to minimise regulatory risks and uphold compliance with industry standards
  • Improved customer satisfaction through application of conflict resolution and problem-solving skills
  • Identified opportunities to streamline processes and improve office operations and efficiency

Medical Receptionist

Hanover Street Medical Centre
01.2019 - 01.2021
  • Greeted visitors and initiated triage processes for patients to streamline patient flow and minimise waiting times
  • Completed administrative patient intakes with case histories, insurance information and mandated forms
  • Managed multi-line phone system
  • Transcribed phone messages and relayed to appropriate staff
  • Assisted with medical coding and billing tasks
  • Processed payments and Medicare claims

Medical Receptionist

Seaview Family Medical Centre
01.2019 - 01.2020
  • Managed bookings and scheduled appointments for providers based on optimal patient loads and availability
  • Performed various administrative tasks by filing, copying and faxing documents
  • Obtained payments from patients and updated identification and insurance cards as necessary

Vaccine Program Facilitator

HealthWatch
01.2019 - 01.2020
  • Developed and maintained relationships with external partners to facilitate program operations
  • Screened participant medical history to assess suitability
  • Obtained and documented informed consent
  • Assisted immunisation staff with post-vaccine supervision
  • Documented clinical reasoning for participant ineligibility and exclusion from program to minimise business disruption
  • Resolved complaints and effectively escalated complaints when necessary
  • Ensured the safe and efficient transportation of vaccines

Medical Receptionist

Healius Limited
01.2019 - 01.2019

Medical Receptionist

Elsternwick Medical Centre
01.2015 - 01.2017

Education

Master of Arts - Anti-Money Laundering, Counter-Terrorist Financing

Charles Sturt University
Sydney
09.2026

Master of Intelligence - Security And Strategic Studies

Macquarie University
Sydney
08.2023

Bachelor of Arts - Double Major in Psychology And Philosophy

Monash University
Melbourne
11.2019

Certificate IV in Justice Administration -

Mt. Gravatt TAFE
Brisbane
01.2012

Skills

  • Telephone and Email Etiquette
  • Stakeholder Engagement
  • Intelligence Collection and Analysis
  • SPSS (Statistical Analysis)
  • Professional Report-writing
  • Strategic Decision-making
  • Solutions-oriented Problem Solving
  • Cross-functional Collaboration
  • Suspicious Activity Reporting
  • Adaptability
  • Time Management
  • Task Prioritisation

Languages

Greek
Native or Bilingual
English
Native or Bilingual

References

Upon Request

Timeline

Senior Medical Administrator

Brisbane City Doctors
01.2021 - 01.2022

Administrative Manager (Interim)

Family Doctor
01.2020 - 01.2021

Medical Receptionist

Hanover Street Medical Centre
01.2019 - 01.2021

Medical Receptionist

Seaview Family Medical Centre
01.2019 - 01.2020

Vaccine Program Facilitator

HealthWatch
01.2019 - 01.2020

Medical Receptionist

Healius Limited
01.2019 - 01.2019

Medical Receptionist

Elsternwick Medical Centre
01.2015 - 01.2017

Master of Arts - Anti-Money Laundering, Counter-Terrorist Financing

Charles Sturt University

Master of Intelligence - Security And Strategic Studies

Macquarie University

Bachelor of Arts - Double Major in Psychology And Philosophy

Monash University

Certificate IV in Justice Administration -

Mt. Gravatt TAFE
MIA POULOS