Mia Wallace-Carpenter
Glen Alice,NSW
Summary
A motivated student with formal knowledge gained through excellent classroom performance. Offers excellent communication and organizational abilities along with skill in MS Office and fluency in virtual work. Known for accomplishing objectives and best-in-class time management. Motivated and professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing claims. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Coaching Staff
Scots All Saints College
07.2023 - Current
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Maintained thorough knowledge of rules, game procedures, coaching techniques and current trends in Netball and Basketball.
- Encouraged everyone to cultivate a strong work ethic by demonstrating diligence, patience, and respect for others.
- Collaborated with other coaches to create and execute game plans.
- Coached the under 14's Netball team to a win in the Grand Final.
Bartender
Paddy's Hotel
10.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Student Ambassador
Charles Sturt University
07.2022 - Current
- Interacted with university and prospective students and parents during tours and student visit days, answering questions, and providing insight.
- Developed in-depth knowledge of university resources and services and promoted to prospective students.
- Maintained communication with current student ambassadors to foster quality representation.
- Collaborated with other departments to promote student engagement.
- Travelled to different area's of the state to attend Schools, Trade fairs, conventions and expos.
- Participated in on- and off-campus recruitment events to support university objectives..
- Developed and implemented social media strategy to increase engagement and reach new audiences.
- Built and maintained positive relationships with public by utilizing strategic plans.
- Established and maintained relationships with high schools and community organizations to increase awareness of admissions process.
Retail Assistant
Platypus Shoes
04.2022 - 12.2022
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Worked closely with shift manager to solve problems and handle customer concerns.
Retail Assistant
Blowes Clothing
09.2021 - 02.2022
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted customers with prompt and polite support in-person and via telephone.
Customer Service Officer
Centrelink, Services Australia
05.2020 - 08.2021
- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Meeting expected KPIs by processing multiple claims and service enquiries per day.
- Assisted call-in customers with questions and concerns.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Trained in Family Services and Disaster Payments to process and complete claims submitted by customers.
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
- Answered inquiries from providers regarding the subject of claims, eligibility, covered benefits and approval status issues.
Education
Pathways Program - Nursing
Charles Sturt University
Bathurst, NSW09.2026
Higher School Certificate -
Scots All Saints College
Bathurst, NSW09.2019
Skills
- Facility Maintenance
- Emergency Response
- Team Development
- Recruiting Strategies
- Activity Planning
- Event Planning
- Information Security
- Customer Assistance
- Service-Oriented Mindset
Timeline
Coaching Staff
Scots All Saints College
07.2023 - Current
Bartender
Paddy's Hotel
10.2022 - Current
Student Ambassador
Charles Sturt University
07.2022 - Current
Retail Assistant
Platypus Shoes
04.2022 - 12.2022
Retail Assistant
Blowes Clothing
09.2021 - 02.2022
Customer Service Officer
Centrelink, Services Australia
05.2020 - 08.2021
Pathways Program - Nursing
Charles Sturt University
Higher School Certificate -
Scots All Saints College
Similar Profiles
Joshua WillcoxJoshua Willcox
MIC of Cricket at Scots All Saints CollegeMIC of Cricket at Scots All Saints College
Margaret MackayMargaret Mackay
Librarian Junior Campus at Scots All Saints CollegeLibrarian Junior Campus at Scots All Saints College
ELEANOR MCEWENELEANOR MCEWEN
Deputy Head Girl at Scots CollegeDeputy Head Girl at Scots College