Mica Cabaluna
Cannonvale,QLD
Summary
Dedicated professional with expertise in data collection and front desk operations. Proven track record in delivering exceptional customer service and fostering teamwork to address challenges. Skilled in ensuring efficient data gathering and maintaining accurate reporting standards.
Overview
4
4
years of professional experience
Work History
Data Collector Enumerator
Philippine Statistics Authority
Carcar, Cebu
09.2023 - 07.2024
- Collected data from households during national surveys and censuses.
- Conducted interviews to gather accurate demographic information and responses.
- Ensured data integrity through meticulous verification and cross-checking of information.
- Assisted in training new enumerators on proper data collection techniques.
- Utilized mobile data collection tools to enhance efficiency in gathering information.
- Collaborated with team members to address challenges faced during data collection.
- Submitted completed forms and reports to supervisors for further analysis.
- Maintained confidentiality of respondent information throughout the collection process.
- Ensured that all collected data was stored securely according to established protocols.
- Prepared reports summarizing survey findings and presented them to stakeholders.
- Participated in focus groups discussions aimed at understanding customer needs and wants.
- Traveled throughout assigned geographical areas to conduct face-to-face interviews with respondents.
- Kept data secure and followed proper procedures for uploading and transmitting information.
Front Desk Receptionist
Ashley and Bills Suite's N Garden Hotel
Carcar, Cebu
06.2022 - 08.2023
- Greeted guests warmly and assisted with check-in and check-out processes.
- Managed phone inquiries and directed calls to appropriate departments.
- Maintained accurate records of reservations and guest information.
- Responded promptly to guest requests, ensuring a pleasant experience.
- Coordinated with housekeeping and maintenance for efficient room preparation.
- Handled payments and processed transactions using hotel management software.
- Provided information about hotel amenities and local attractions to guests.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Service Crew Member
Mang Inasal Resataurant
Carcar, Cebu
11.2020 - 04.2021
- Provided excellent customer service in a fast-paced dining environment.
- Assisted with food preparation and ensured quality standards were met.
- Maintained cleanliness and organization of dining area and kitchen.
- Processed customer orders accurately and efficiently using point-of-sale system.
- Collaborated with team members to enhance guest dining experience.
- Handled customer inquiries and resolved issues promptly and professionally.
- Operated kitchen equipment safely while following food safety guidelines.
- Maintained a clean work area throughout the shift.
Education
Bachelor of Public Administration -
Carcar City College
Luan-luan, Poblacion 1, Carcar City, Cebu06-2025
Skills
- Data collection and analysis
- Customer service excellence
- Effective communication skills
- Team collaboration strategies
- Report writing proficiency
Languages
English
Professional
Timeline
Data Collector Enumerator
Philippine Statistics Authority
09.2023 - 07.2024
Front Desk Receptionist
Ashley and Bills Suite's N Garden Hotel
06.2022 - 08.2023
Service Crew Member
Mang Inasal Resataurant
11.2020 - 04.2021
Bachelor of Public Administration -
Carcar City College