Micaela Montgomery
Glenvale,QLD
Summary
Dynamic professional with a proven track record at Hungry Jacks, excelling in team leadership and financial management. Enhanced service efficiency through strategic scheduling and boosted revenue by analyzing sales data. Adept at conflict resolution and compliance, ensuring a safe environment while driving productivity and profitability.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Hungry Jacks
05.2023 - Current
- Assisted in managing daily operations and ensuring compliance with company standards.
- Coordinated staff schedules to optimize service efficiency and coverage.
- Analyzed sales data to identify trends and recommend promotional strategies to boost revenue.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Customer Service Representative
Credit Corp Group
07.2020 - 05.2023
- Resolved customer inquiries efficiently, enhancing overall satisfaction and retention rates.
- Provided support for complex account issues, ensuring timely resolutions and improved client experiences.
- Implemented process improvements that streamlined service operations, reducing response times significantly.
- Analyzed customer feedback data to identify trends, informing strategic decisions for service enhancements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Ensured precise customer communication through rigorous adherence to company policies and legal standards.
Certified Pest Control Technician
Flick Anticimex
02.2015 - 07.2020
- Conducted thorough inspections to identify pest infestations and assess treatment needs.
- Developed customized pest management plans based on client requirements and environmental considerations.
- Implemented integrated pest management strategies to minimize chemical usage and enhance safety.
- Achieved greater efficiency in scheduling appointments, expertly managing time and resources to maximize productivity.
- Safeguarded public health by effectively managing pests known to cause harm or transmit diseases such as rodents, insects, or wildlife intruders.
- Ensured compliance with rigorous safety standards under Medicines and Poisons (Pest Management Activities) Regulation 2021 while delivering pest management services.
Education
Certificate III - Financial Services
TAFE QLD
QLD09.2022
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Staff training and development
- Staff management
- Conflict resolution
- Recruiting and interviewing
- Customer relationship management (CRM)
- Policy enforcement
- Orientation and training
- Employee performance evaluation
- Financial management
- Budgeting and finance
- Negotiation
- Workplace safety compliance
- Recruitment and hiring
- Coaching and mentoring
- Inventory management
- Compliance
- Vendor relationship management
- Sales forecasting
- Reporting and documenting
- Multitasking
Timeline
Assistant Manager
Hungry Jacks
05.2023 - Current
Customer Service Representative
Credit Corp Group
07.2020 - 05.2023
Certified Pest Control Technician
Flick Anticimex
02.2015 - 07.2020
Certificate III - Financial Services
TAFE QLD