Summary
Overview
Work History
Education
Skills
Languages
Triathlete - Ironman
References
Timeline
Generic

Micah Brancatisano

Airport West,Victoria

Summary

Have been in numerous different roles over the past 10 years in unfamiliar circumstances, which in turn has taught me how to be a highly adaptive individual with a passion to not only to gain competence in successfully completing tasks but also to be exceptionably efficient and also create new pathways to further advance business success.

An extremely dedicated person and love new challenges and problems to solve.

Overview

13
13
years of professional experience

Work History

Supermarket Employee

Woolworths Gladestone Park
04.2010 - 03.2011
  • Communicated with customers and staff politely and professionally to uphold store standards.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Retrieved items for customers and verified prices.
  • Managed efficient cash register operations.

Service Crew Member

Omega Car Rentals Melbourne
04.2011 - 06.2019
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained new personnel regarding company operations, policies and services.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Daily cleaning and upkeep of over a fleet of 150 vehicles returned from customers ensuring vehicle is ready to return to operation as soon as possible.

Manager of Operations

Omega Car Rentals Vanuatu
06.2016 - 06.2019
  • Given initial responsibility to startup, operate and direct this international branch of Omega Car Rentals
  • Dealing with tourists and locals alike to bolster foundations and excel business success as much as possible
  • Problem solving with foreign policies and business management in an international country with completely different ways of operation
  • Adapted to a different way of life, culture and thinking - to assimilate as much as possible to progress business as much as possible.

Manager of Operations

Island Fishing Charters Co.
10.2016 - 06.2019
  • Again, given responsibility to start up and manage this Fishing Charter company targeting tourists.
  • Managing and coordinating fishing charters daily.
  • Making sure inventory is up to date, supplies are in stock and are organized daily.
  • Endeavouring to provide exceptional customer service and satisfaction as best of my abilities.
  • Selling of fish/catch to local restaurants and markets.
  • Promotion and advertisement of company to increase exposure.

Manager of Operations

Omega Car Rentals
07.2019 - Current
  • Managed a fleet number of 150+ vehicles and ensured all vehicles had correct and routine maintenance and up to date services.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Developed and maintained relationships with external vendors and suppliers.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Trained new employees on proper protocols and customer service standards.
  • Dealing and negotiating with numerous insurance companies with regard to policies, invoicing and acquiring information.
  • Contacting new potential clients and securing them to select us over competitors.

Education

Gladestone Park Secondary College
Melbourne, VIC
11.2010

Skills

  • Strategise Business Plans
  • Records Organization and Management
  • Superior Customer Service
  • Business Operations
  • Natural Leadership
  • Insurance Practices

Languages

Vanuatu
Full Professional

Triathlete - Ironman

This sport is my obsession and has taught me many things including:

  • Discipline
  • Persistence
  • Mental toughness and clarity
  • Relentlessness to complete a task
  • Setting new goals and implementing ways to achieve them

References

  • Michael John (CEO) - Omega Car Rentals - +61419399550

Timeline

Manager of Operations

Omega Car Rentals
07.2019 - Current

Manager of Operations

Island Fishing Charters Co.
10.2016 - 06.2019

Manager of Operations

Omega Car Rentals Vanuatu
06.2016 - 06.2019

Service Crew Member

Omega Car Rentals Melbourne
04.2011 - 06.2019

Supermarket Employee

Woolworths Gladestone Park
04.2010 - 03.2011

Gladestone Park Secondary College

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Micah Brancatisano