Summary
Overview
Work History
Education
Skills
Professional
Charactor
Timeline
Generic

Micah Maxwell

Toowoomba,QLD

Summary

Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sale. Friendly retail professional with successful background in sales and marketing. Drives sales-goal attainment and customer satisfaction through exceptional customer relations and sales abilities. Proficient in use of POS software. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Retail Sales Assistant

Rebel Sport
10.2023 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Organized store merchandise and displays to promote and maintain visually appealing environments.
  • Located merchandise across various stores to address customer needs.
  • Logged reports, expenses, receipts, and sales into company database.
  • Built strong relationships with customers, resulting in repeat business and customer reviews.
  • Achieved high POS sales.
  • UPT/CPH targets achieved or higher.
  • Streamlined checkout process by efficiently operating cash registers and POS systems.
  • Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
  • Improved store appearance with effective merchandising and creative displays.

Shift Manager / Retail Assistant

Dan Murphy's
11.2019 - 10.2023
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into our team.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in smoother workflow.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
  • Resolved customer complaints professionally, maintaining positive brand image.
  • Processed transactions accurately, balancing cash registers at the end of each shift.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Maintained and organized back of house for easy access to stock when replenishing shelves.

Barber

Lucky Phil's Barbershop
10.2022 - 06.2023
  • Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
  • Boosted salon revenue through upselling various products and services, such as shaving creams, hair treatments, and styling products.
  • Maintained clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
  • Developed relationships with clients, resulting in high rate of customer retention and loyalty.
  • Demonstrated exceptional time management skills to accommodate multiple appointments daily while minimizing wait times for clients.

Retail Assistant

Universal Store
05.2018 - 08.2021
  • Helped locate merchandise, and suggested suitable options.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Balanced and organized cash register by handling cash and counting change
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
  • Increased sales and customer satisfaction through personalized servicing.

Education

Certificate III - Barbering

TAFE Queensland
Toowoomba
11.2021

High School Diploma -

Harristown State High School
Toowoomba, QLD
12.2015

Skills

  • Stock Replenishment
  • Brand Representation
  • Upselling Strategies
  • Store Operations
  • Cash handling proficiency
  • POS System Operation
  • Complaint Handling
  • Retail Transactions Processing
  • Stock Rotation
  • Customer-Oriented
  • Schedule Management
  • Staff Development

Professional

Amelia Knight - Manager Universal

0466 225 739


Sonya Careclas - Manager Rebel Sport

0437 965 402


Julian Devlin - Manager Dan Murphy's

0473 669 264


Naomi Gook - Manager Lucky Phil's

0435 945 669


Charactor

Louise Goodall

0423 682 221


Shiande Fraley

0422 591 566



Timeline

Retail Sales Assistant

Rebel Sport
10.2023 - Current

Barber

Lucky Phil's Barbershop
10.2022 - 06.2023

Shift Manager / Retail Assistant

Dan Murphy's
11.2019 - 10.2023

Retail Assistant

Universal Store
05.2018 - 08.2021

Certificate III - Barbering

TAFE Queensland

High School Diploma -

Harristown State High School

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Micah Maxwell