Micaila Newby
Toowoomba,Qld
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Red Rooster
02.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Team Leader
Donut King
06.2022 - 02.2023
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Crew Member
KFC Restaurant
05.2011 - 09.2013
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
No Degree - Health Services Administration
Aurora Training Instute
Toowoomba, QLD08.2024
Skills
- Performance Tracking and Evaluations
- Effective Selling Techniques
- Maximizing Profitability
- Shift Coverage
- Customer Service and Satisfaction
- Retail Space Planning
- Closing Oversight
- Administration and Reporting
- Customer Relations
- Staff Training
- Staff Management
- Money Handling
- Cash Deposits and Receipts
- Team Motivation
Timeline
Assistant Manager
Red Rooster
02.2023 - Current
Team Leader
Donut King
06.2022 - 02.2023
Crew Member
KFC Restaurant
05.2011 - 09.2013
No Degree - Health Services Administration
Aurora Training Instute
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