Micayla Victor
Doncaster,Australia
Summary
Skilled and personable professional with a strong ability to enhance a workplace through superior social skills and a proactive approach to assisting customers. Respected for an engaging personality and a resolute commitment to high quality service. Showcases promising flexibility and adaptability, consistently surpassing customer expectations and making a perpetual beneficial impact.
Overview
3
3
years of professional experience
1
1
years of post-secondary education
Work History
Waitress
D'ORO RESTAURANT AND WINE BAR
02.2024 - 03.2024
- Provided customer service to over 50+ customers per shift by inputting orders, processing credit and cash transactions and responding informatively and professionally to customer questions
- Possessing a can-do attitude, taking orders accurately in person and on the phone in a hospitable manner
- Outstanding performance in order-taking and customer service, maintaining consistent quality and high accuracy when preparing identical dishes with compliance to restaurant food safety and hygienic protocols preparing dishes in a fast-paced environment, working with staff to maintain a high customer satisfaction rate
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Waitress
SLICE IT
05.2023 - 08.2023
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supervised high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Waitress
Pizza Espresso by Nicolini
08.2022 - 12.2022
- Efficiently processed and prepared a high volume of orders for numerous customers daily, ensuring each dish met high quality standards.
- Connected with customers and locals to explain menu options, help with decision-making,
- Informed customers about menu specials and promotions, helping them make informed choices and enhancing their dining experience while addressing special requests and allergen concerns.
Education
Bachelor of Science - Chinese Medicine
Torrens University Australia
Melbourne, VIC01.2029
High School Diploma -
SIENA COLLEGE
Camberwell, VIC 01.2018 - 11.2023
Skills
- Cashier experience
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Hospitality service expertise
Accomplishments
- Completed order taking and serving of 100+ dishes per night with accuracy and efficiency.
Hobbies and Interests
- English
- Arts
- Finance
- Communication
Antonio de Montesinos award 2019
Acclaimed public speaker recognized for a proven ability to captivate audiences through persuasive and professional speech. Recognised for improving message dissemination and audience engagement. Accomplished in using inclusive settings and incorporating feedback to enhance team-oriented projects. Commended for outstanding interpersonal skills and relationship-building communication and achieving successful outcomes.
Timeline
Waitress
D'ORO RESTAURANT AND WINE BAR
02.2024 - 03.2024
Waitress
SLICE IT
05.2023 - 08.2023
Waitress
Pizza Espresso by Nicolini
08.2022 - 12.2022
High School Diploma -
SIENA COLLEGE
01.2018 - 11.2023
Bachelor of Science - Chinese Medicine
Torrens University Australia
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