Michael Allender
Stirling,WA
Summary
A goal-driven individual offering knowledge in sales, marketing and the brewing industry, and over 8 years of experience in hospitality with knowledge retained from completing a Diploma of Hospitality Management and ongoing Managerial positions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Brand Ambassador
Finlay's Brewing Co
12.2022 - Current
- Used knowledge in brewing to achieve sales in the Perth & Metropolitan area.
- Maintained a portfolio of 70+ clients, encouraging the sale of packaged beer produced by Finlay’s Brewing Co.
- Fostered good customer relations to promote company good will.
- Provided a professional and unique distribution/delivery experience.
- Maintained the representation of Finlay’s Brewing Co products via shelving placement and merchandising.
- Utilised web tools to create informative marketing emails regarding new and out of stock products.
- General admin duties including invoicing, accounts, customer profiles and regular stocktakes.
- Represented Finlay’s Brewing Co at tasting events.
- Designed stall layouts and brand representation for craft beer festivals/events.
Beer Systems Technician
Perth Beverage Services
11.2019 - 06.2023
- Maintained compliance with company safety, OHS and customer-specific safety standards.
- Assisted in the maintenance and installation of new and existing beer systems across various venues.
- Operated power tools and machinery in a safe manner.
- Reported to and took instructions from the Head Technician.
Assistant Brewer
Finlay's Brewing Co
11.2021 - 12.2022
- Performed all aspects of beer production with ongoing training and guidance.
- Cleaned and sanitized fermenting and bright tanks, brewhouse, kegs and canning line whilst adhering to proper hygiene standards.
- Used marketing and brewing knowledge to design social media posts for Finlay’s Brewing Co.
- Represented Finlay’s Brewing Co at numerous craft beer festivals.
- Provided product knowledge which enhanced the customer experience.
- Assisted in the use and maintenance of the canning line, whilst complying with industry standards.
- Checked specific gravity and pH of batches.
FOH Supervisor
Finlay's Kalbarri
05.2021 - 02.2022
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Maintained a positive team environment by encouraging teamwork and respect in accordance with company mission.
- Assisted Venue Manager with restaurant operations and staff coordination.
- Liased with kitchen staff regarding customer complaints, dietaries and special requests.
- General bar duties such as order-taking, service of alcohol and coffee making.
- Provided staff and customers with product knowledge of beers brewed onsite.
Cafe Manager
Kalbarri Skywalk Kiosk (28 Villages)
06.2020 - 05.2021
- Handled business administration functions such as staffing, cash register counting, and supply ordering.
- Secured daily cash by verifying totals and making weekly deposits.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Assisted in grand opening of Kiosk
- Managed a small team, provided staff training and ensured quality products and customer service were being delivered.
- Managed Kalbarri Skywalk Kiosk social media accounts.
- Other tasks include, but are not limited to; monthly stocktakes, thorough use of Kounta (Point of Sales system), troubleshooting, costing, creating products and menus, stock control.
Minesite Utility
28 Villages
04.2020 - 12.2020
- Assisted the head chef with food preparation, crib stock and weekly deliveries.
- General cleaning duties, housekeeping, bartending and maintaining campsite to a particular standard.
- Managed site tavern/wet mess, whilst providing responsible service of alcohol.
- Assisted in the inspection and clearing of airstrip, adhering to safety requirements.
Bartender/ Function Server
Heyder & Shears Exclusive Caterers
04.2016 - 05.2020
- Served high customer volumes during special events, nights, and weekends.
- Stocked service bar to prepare for operation.
- Trained new bartenders and barbacks to help maintain talented team.
- Prepared and served cocktails in a fast-paced environment
- Assisted in the service of food and beverage during cocktail functions, weddings and events.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Retail Area Manager
RAC Arena
12.2014 - 04.2020
- Prepared & served alcoholic beverages responsibly
- Coordinated a team of Food & Beverage Supervisors under the direction of the Retail Manager
- Ordered, set up and monitored stock items using Quest Venue Manager.
- Assisted in venue stocktakes, allocating tasks to a team of staff and running set up shifts.
- Hired, trained and supervised staff within the food and beverage team.
VIP Bartender
Heyder & Shears Exclusive Caterers
12.2019 - 03.2020
- Provided service of food and beverage to artists and VIP guests at Music Festivals.
- Ensured staff complied with Responsible Service of Alcohol laws whilst being the responsible person in charge of the Artist Bar area.
- Managed stock levels and carried out pre and post event stocktakes.
Cashier
McDonald's Restaurant
07.2012 - 12.2012
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Took orders via POS system.
- General cleaning duties.
- Completed regular company training modules.
Education
Diploma - Hospitality Management
North Metropolitan TAFE
Perth, WA2018
Year 8 - Year 12 -
Servite College
Tuart Hill, WA10.2015
Skills
- Approved Manager
- Network Development
- Troubleshooting Specialist
- Customer Retention
- Hospitality Industry Knowledge
- Sales Closing
- Responsible Service of Alcohol
- Client Relationships
- Competitor Research
- Account Management
- Promotional Planning
- Brewing Industry Knowledge
Certification
- Approved Managers Card
- Certified Barista
- RSA Certificate
- Diploma of Hospitality Management
- WA Drivers License (Automatic)
References
Kristy Mills Retail Catering Operations Manager (former) - RAC Arena
Tel: (+61) 0415 165 009
Julie Thai Events Manager (former) - Heyder & Shears Exclusive Caterers
Tel: (+61) 0411 122 205
Dave Baker Head Brewer - Finlay’s Brewing Co (Kalbarri)
Tel: (+61) 0439 981 365
Timeline
Brand Ambassador
Finlay's Brewing Co
12.2022 - Current
Assistant Brewer
Finlay's Brewing Co
11.2021 - 12.2022
FOH Supervisor
Finlay's Kalbarri
05.2021 - 02.2022
Cafe Manager
Kalbarri Skywalk Kiosk (28 Villages)
06.2020 - 05.2021
Minesite Utility
28 Villages
04.2020 - 12.2020
VIP Bartender
Heyder & Shears Exclusive Caterers
12.2019 - 03.2020
Beer Systems Technician
Perth Beverage Services
11.2019 - 06.2023
Bartender/ Function Server
Heyder & Shears Exclusive Caterers
04.2016 - 05.2020
Retail Area Manager
RAC Arena
12.2014 - 04.2020
Cashier
McDonald's Restaurant
07.2012 - 12.2012
Diploma - Hospitality Management
North Metropolitan TAFE
Year 8 - Year 12 -
Servite College
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