Michael Angelo Bacalla
Arncliffe
Summary
Driven by a results-focused approach, I excel in business administration and customer service, as demonstrated during my tenure at Corrective Services. Leveraging strong Microsoft Office skills and an energetic personality, I've significantly enhanced office efficiency and stakeholder satisfaction. My adeptness in team collaboration and data confidentiality stands out, contributing to a positive and productive work environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Centre Administration Officer
Corrective Services
10.2021 - Current
- My current role has provided me with extensive experience in managing administrative tasks, engaging with stakeholders, and handling sensitive information
- I have a strong track record of accurate and efficient data entry, ensuring that all records are up-to-date and meticulously maintained
- My experience has honed my ability to provide exceptional customer service, addressing client needs and resolving issues with professionalism and empathy
- I bring a thorough understanding of administrative processes, from organising and managing documentation to coordinating tasks and supporting team functions
- I am skilled in diagnosing and resolving printer issues, which enhances overall office efficiency and minimizes downtime
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing enquiries professionally and in a timely manner.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- I am eager to contribute these skills to your team, leveraging my experience to drive success and support organisational goals
People Services Attendant
Fujifilm
06.2016 - 10.2021
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Improved customer satisfaction by providing prompt and effective on-site support for various printing challenges.
- Increased reliability of printers through meticulous inspections, cleaning, and calibration processes.
- Educated end-users on proper usage and care of printers, reducing the frequency of service calls for minor issues.
- Reduced downtime for clients by quickly resolving technical issues with printers and related equipment.
- Assisted customers with technical support inquiries.
- Diagnosed and resolved malfunctions in computers, office machines and automated teller machines.
Customer Service/Sales Associate
Samsonite
07.2014 - 12.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to achieve monthly sales targets.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Engaged in friendly conversation with customer to better uncover individual needs.
Bar & Gaming Attendant
Cabra-Vale Diggers Club
07.2012 - 08.2014
- Enhanced customer experience by providing attentive service and maintaining a welcoming atmosphere.
- Maintained clean and organized gaming areas, contributing to a safe and enjoyable environment for patrons.
- Informed manager of duty of significant concerns, broken machines, out-of-order games and problems.
- Promoted responsible gambling practices by monitoring guest behaviour and intervening when necessary.
Education
Diploma - Hospitality Management
Technical And Further Education
06.2014
HSC certificate - English as Second Language (ESL), Ancient History, Business Studies, Work Studies, Hospitality and SLR
Fairfield High School
09.2012
Barista Certificate - English Language Proficiency
Technical Education Skills and Development Authority
09.2010
High School Diploma - Mathematics, Physics, Physical Education, History, Music and Filipino subject
St. Louis University
03.2010
Skills
- Effective team member
- Strong customer focus
- Outgoing personality
- Energetic personality
- Computer literate
- Microsoft Office applications (Word, Excel & PowerPoint)
- Documentation and control
- Resourceful
- Record keeping
- OIMS proficient
- Reporting skills
- Report Generation
- Team Collaboration
- Data Confidentiality
- Business Administration
- Mail handling
Certification
- NSW Full (Unrestricted) Driver's License
- Unrestricted Forklift License
Hobbies and Interests
- Playing Basketball
- Volleyball
- Badminton
- Reading books
- Listening to music
- Photography
- Hiking
References
- Mr. Jason Mizzi, Centre Finance and Administration Manager at Department of Communities and Justice Metropolitan Special Programs Centre, 0429789974, jason.mizzi@dcj.nsw.gov.au
- Mr. Angelito Coronel, (SAS) Functional Manager Accomodation 5 at Metropolitan Special Programs Centre, 02 9289 2164, angelito.coronel@dcj.nsw.gov.au
- Mr. Amandeep Singh, People Services Supervisor at CompuMenn Australia, +61458 982 972, amandeep.singh@cmgss.com.au
Governor's Recognition
Governor's Recognition Award
Awarded by Governor Louise Smith, 2024
Recognized for outstanding contributions in Office Administration & Customer Service. This prestigious honour reflects exceptional commitment and professional excellence.
Timeline
Assistant Centre Administration Officer
Corrective Services
10.2021 - Current
People Services Attendant
Fujifilm
06.2016 - 10.2021
Customer Service/Sales Associate
Samsonite
07.2014 - 12.2019
Bar & Gaming Attendant
Cabra-Vale Diggers Club
07.2012 - 08.2014
HSC certificate - English as Second Language (ESL), Ancient History, Business Studies, Work Studies, Hospitality and SLR
Fairfield High School
Barista Certificate - English Language Proficiency
Technical Education Skills and Development Authority
Diploma - Hospitality Management
Technical And Further Education
High School Diploma - Mathematics, Physics, Physical Education, History, Music and Filipino subject
St. Louis University
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