Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
References
Timeline
Generic

Michael Armstrong

Viveash,WA

Summary

Dynamic Site Trainer and Assessor at CHEP, skilled in employee training and performance feedback. Proven ability to adapt training methods to individual needs, enhancing participant engagement. Recognized for strong communication and conflict resolution skills, successfully onboarding new staff and fostering a motivated learning environment. Committed to workplace safety and continuous improvement. Innovative professional in the workplace, known for high productivity and efficiency in task completion. Possess specialized skills in instructional design, employee engagement strategies, and performance assessment tools. Excel using communication, adaptability, and leadership to foster learning environments that promote growth.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Site Trainer and Assesor

CHEP
Kenwick, WA
01.2024 - Current
  • Maintained up-to-date knowledge of industry trends and best practices.
  • Coordinated recruitment and placement of training program participants.
  • Resolved any issues raised by participants during the training session in a timely manner.
  • Provided feedback on employee performance based on observed results during training sessions.
  • Conducted onboarding sessions to orientate new staff members about company policies and procedures.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.
  • Adapted teaching methods according to the needs of individual learners or groups.
  • Obtained and organized manuals, guides and visual materials for development and training purposes.
  • Explained goals and expectations required of trainees.
  • Scheduled classes based on availability of classrooms, equipment or instructors.
  • Documented all training activities including attendance records, feedback forms, surveys.

Pallet Repairer/2ic/Acting Supervisor (Day Shift)

CHEP
Kenwick, WA
01.2021 - 01.2024
  • Repaired broken pallets using power tools such as saws, drills, and nail guns.
  • Replaced broken or cracked boards on pallets with new wood pieces cut to size.
  • Recorded production data to document daily progress and production volume.
  • Operated forklift to move pallets around warehouse and loading docks.
  • Removed damaged or defective parts or sections of structures and repaired or replaced using hand tools.
  • Communicated with supervisor to address issues or delays.
  • Inspected pallets for structural damage including cracks, splits, broken boards, and missing nails.
  • Communicated with supervisors about equipment malfunctions or material issues to promote speedy repairs.
  • Nailed repaired sections together with hammer and nails or pneumatic nail gun.
  • Organized warehouse by arranging materials, tools and equipment.
  • Loaded finished pallets onto trucks for delivery to customers' sites.
  • Performed preventative maintenance on equipment used in the repair process.
  • Sorted, stacked and moved pallets using pallet jack and forklift.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Clearing jams along Production Line and Adopting safe practical methods to achieve result.
  • Operated a variety of machinery and tools safely and efficiently.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Sales Assistant

Harvey Norman
Osborne Park, WA
07.2019 - 12.2020
  • Greeted customers to determine wants or needs.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
  • Used point-of-sale systems to track inventory levels and properly restock shelves.
  • Monitored stock levels to facilitate restocking and replenishment of shelves.
  • Greeted customers and provided assistance with product selection.
  • Assisted customers with returns, exchanges and refunds.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Answered incoming telephone calls to provide store, products and services information.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Attended staff meetings to discuss new products or changes in store policy or procedure.
  • Sold various products by explaining unique features and educating customers on proper application or usage.

Sales Assistant

Orbit Fitness
Cannington, WA
06.2018 - 07.2019
  • Greeted customers to determine wants or needs.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
  • Used point-of-sale systems to track inventory levels and properly restock shelves.
  • Computed purchases and received and processed cash or credit payment.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
  • Used computer system to retrieve customer information, part number inventory and status of purchase orders.
  • Described merchandise and explained use, operation and care.
  • Prepared merchandise for purchase or rental.
  • Attended staff meetings to discuss new products or changes in store policy or procedure.
  • Sold various products by explaining unique features and educating customers on proper application or usage.

Personal Trainer / Membership Sales Consultant

Bailey Fitness
Southern River, WA
01.2016 - 06.2018
  • Motivated clients to reach their personal best by providing positive reinforcement.
  • Developed personalized fitness programs for clients based on their individual goals and needs.
  • Recommended modifications of exercises to help participants avoid injuries.
  • Assisted clients with developing reasonable diets and nutritional guidelines.
  • Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities.
  • Explained and demonstrated fitness and conditioning techniques and movements.
  • Scheduled appointments with clients and communicated effectively with them via phone or email.
  • Built and continually expanded knowledge and expertise on latest fitness trends and programs and kept class content fresh and interesting.
  • Studied multiple programs to provide health education, wellness and fitness program development to clients.
  • Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
  • Maintained files detailing personal fitness regimens, records and contracts in newly-implemented system to keep client information current.
  • Maintained records of client's performance data such as weight loss, muscle gain.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Qualified Butcher

Private Shops/ IGA
Various, WA/TAS
03.2002 - 12.2015
  • Received and processed customer orders for meat products.
  • Demonstrated knowledge of various meat cuts and recommended cooking techniques to customers.
  • Operated slicers, grinders and other butcher shop equipment safely.
  • Trained new employees in proper safety procedures for handling meat products.
  • Trained new staff in butchering techniques, safety protocols, and customer service.
  • Provided exceptional customer service, resolving issues and ensuring satisfaction with meat purchases.
  • Accepted and examined quality and correctness of daily meat deliveries.
  • Cut meat efficiently by breaking product down into sub-primal and retail cuts.
  • Prepared cuts of beef, pork, veal, lamb and poultry to customer specifications.
  • Prepared poultry for sale and consumption by cleaning, cutting and discarding inedible parts.
  • Monitored employee use of machinery mincers, slicers and sausage fillers.
  • Weighed, wrapped, labeled, priced, and displayed merchandise for sale.
  • Maintained a clean working environment by regularly mopping floors and wiping down surfaces.
  • Updated inventory records and managed stock rotation to ensure product freshness.
  • Managed inventory, ensuring freshness and quality of meat products.
  • Implemented cost-control measures to minimize waste and optimize profitability.

Education

Diploma in Business - Business

Aust Inst of Personal Trainers
Sydney, NSW
10-2015

High School Diploma -

Eastern Hill SHS
Mount Helena, WA
11-2001

Skills

  • Employee training
  • Onboarding process
  • Performance feedback
  • Industry knowledge
  • Training material development
  • Classroom management
  • Team building
  • Customer service
  • Conflict resolution
  • Time management
  • Effective communication
  • Recruitment coordination
  • Motivation techniques
  • Job skill building
  • Train-the-trainer
  • Teamwork
  • Consistent approach
  • Workplace safety training
  • Adaptability and flexibility
  • Worker auditing
  • New hire training
  • Approachable
  • Punctual
  • Communication
  • Working With KPI's

Affiliations

  • Muay Thai
  • Gym
  • Motorcycle riding and Maintenance
  • General Fitness

Certification

  • Cert IV Trainer Assessor
  • Cert III Group Fitness
  • Cert IV Personal Trainer
  • Cert III Retail Butchering

Languages

English
Native/ Bilingual

References

References available upon request.

Timeline

Site Trainer and Assesor

CHEP
01.2024 - Current

Pallet Repairer/2ic/Acting Supervisor (Day Shift)

CHEP
01.2021 - 01.2024

Sales Assistant

Harvey Norman
07.2019 - 12.2020

Sales Assistant

Orbit Fitness
06.2018 - 07.2019

Personal Trainer / Membership Sales Consultant

Bailey Fitness
01.2016 - 06.2018

Qualified Butcher

Private Shops/ IGA
03.2002 - 12.2015

Diploma in Business - Business

Aust Inst of Personal Trainers

High School Diploma -

Eastern Hill SHS

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Michael Armstrong