Michael Armstrong
Leumeah,NSW
Summary
Accomplished and certified professional with experience providing direct case management services to a diverse population. Demonstrated expertise in managing complex caseloads and connecting clients to appropriate resources. Proven ability to build and maintain productive relationships with clients, stakeholders, and service providers. Skilled in analyzing client needs, developing effective service plans, and providing compassionate person-centered care.
Compassionate Caseworker with background in social services and child welfare. Possess strong knowledge of case management, crisis intervention, and advocacy. Demonstrated skills in counseling and relationship-building have resulted in positive outcomes for clients. Adept at collaborating with multidisciplinary teams to develop comprehensive support plans for individuals and families.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Security Ranger
Australian Concert and Entertainment Security
Sydney, Australia
04.2013 - Current
- Detected suspicious activities by watching for criminal acts and rule infractions.
- Warned persons of rule infractions and violations and apprehended and evicted violators from premises, using force when necessary.
- Administered first aid and obtained assistance from paramedics to respond to medical emergencies.
- Responded to crimes in progress according to established procedures to effectively de-escalate situation.
- Issued warnings, citations and summons to violators to urge caution and alertness.
- Testified in court to present evidence and serve as witness in traffic and criminal cases.
- Client Needs Assessment
- Child Abuse and Neglect Identification
- Case Planning and Management
- Effective Communication
- Crisis Intervention Therapy
- Case Assessments
- Individualized Service Plans
Education
Vocational Graduate Diploma - Family Dispute Resolution
Relationships Australia
Sydney, NSW06.2019
Bachelor of Social Science - Criminology and Sociology
Western Sydney University
Sydney, NSW08.2018
Associate Diploma - Social Science
Institute of Technology-Ultimo
Sydney, NSW06.1995
Advanced Certificate in Nursing - Nursing
TAFE
Sydney, NSW08.1994
Skills
- Client Needs Assessment
- Child Abuse and Neglect Identification
- Case Planning and Management
- Effective Communication
- Crisis Intervention Therapy
- Case Assessments
- Individualized Service Plans
Certification
Security licence
Awards
- Rotarian Youth Leadership Award
- Endeavour Australia Cheung Kong Award
Timeline
Security Ranger
Australian Concert and Entertainment Security
04.2013 - Current
Vocational Graduate Diploma - Family Dispute Resolution
Relationships Australia
Bachelor of Social Science - Criminology and Sociology
Western Sydney University
Associate Diploma - Social Science
Institute of Technology-Ultimo
Advanced Certificate in Nursing - Nursing
TAFE