Michael Awad
Kogarah Bay
Summary
Seeking a long-term career in which my knowledge and creative skills applied and further enhanced.
Overview
13
13
years of professional experience
Work History
Product Expert
Winning Appliances
06.2023 - Current
- Strengthened store reputation by providing exceptional service, maintaining a clean environment, and addressing customer concerns quickly.
- Participated in regular trainings to stay updated on product knowledge, trends, and sales techniques.
- Utilized company CRM system to track customer interactions and follow up on leads, leading to increased repeat business.
- Increased customer satisfaction by resolving issues promptly and professionally.
- Performed regular competitor analysis to identify opportunities for enhancing our offerings or adjusting pricing strategies as needed.
- Listened to customer needs and desires to identify and recommend optimal products.
Retail Supervisor
Du Telecommunication company
12.2017 - 03.2022
- Motivating and encouraging staff members
- Setting sales objectives
- Solving customer's complaints and meeting customers' satisfaction
- Monitoring personnel performance
- Assigning tasks, and helping staff members in closing sales
- Supervising sales associates and making sure target has been achieved
- The ability to communicate effectively to mediate between the sales team and management to address complaints and training members of the sales team
- Supervising the opening and closing of the store at the appropriate team.
Senior retail sales executive
Du Telecommunication company
12.2015 - 12.2017
- Growing achievement in my target month over month
- Responsible for handling all the customers' (consumer and enterprise) problems, either it was fixed or mobile services
- Follow-up with customers with their problems and their applications
- Customer satisfaction always the highest priority for me.
Team Leader
Vodafone
11.2014 - 12.2015
- Work on team members' satisfaction not only the customer
- Manage the team availability and provide timetables
- Load balancing on the team among the rush hours
- Help colleagues with backlog and take ownership of their escalations.
Retail sales representative
Vodafone
01.2011 - 11.2014
- Answer customers' questions about specific products/services
- Conduct price and feature comparisons to facilitate purchasing
- Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)
- Inform customers about discounts and special offers
- Provide customer feedback to the Branch manager
- Achieving monthly target.
Education
Graduated from Faculty of Commerce: Accounting Department -
Tanta University
Egypt01.2010
Skills
- Critical thinker
- Dependable
- Flexible
- Great interpersonal skills
- Highly motivated
- Support Services
Languages
Arabic
English
Personal Information
Date of Birth: 03/23/90
References
Available upon request
Timeline
Product Expert
Winning Appliances
06.2023 - Current
Retail Supervisor
Du Telecommunication company
12.2017 - 03.2022
Senior retail sales executive
Du Telecommunication company
12.2015 - 12.2017
Team Leader
Vodafone
11.2014 - 12.2015
Retail sales representative
Vodafone
01.2011 - 11.2014
Graduated from Faculty of Commerce: Accounting Department -
Tanta University
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