Michael Benjamin
Dulwich Hill,NSW
Summary
Dynamic and results-driven Product Manager with a proven ability to lead cross-functional teams in delivering innovative solutions that drive business success. Strong interpersonal skills facilitate collaboration in team environments, fostering a culture of creativity and efficiency. Expertise in product strategy, customer-focused development, and operational optimization enables the identification of opportunities that enhance user experience and market performance. Committed to leveraging analytical thinking and creative problem-solving to achieve impactful outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Product Manager
CCACHE, Marrickville
05.2023 - 09.2025
- Developed and maintained demand forecasts using historical data, market trends, and cross-team input, improving forecast accuracy and reducing stockouts.
- Optimised inventory levels across multiple categories, balancing customer demand with cost-efficiency.
- Analysed demand patterns to identify risks and opportunities, enabling faster business decisions.
- Introduced process improvements to demand planning tools and methodologies, increasing efficiency.
- Forecasted demand for new product launches, ensuring timely availability and successful market entry.
Team Leader
99Bikes, Stanmore
09.2021 - 05.2023
- Managed and mentored a diverse sales and workshop team, driving strong performance and staff development.
- Recruited, trained, and onboarded new staff, building a high-performing culture.
- Oversaw business operations, including vendor management, financial oversight, and policy deployment.
- Strengthened customer relationships through clear communication, empathy, and conflict resolution.
Workshop Team Leader
99Bikes, Stanmore
06.2021 - 09.2021
- Led workshop operations, coordinating repairs and servicing while managing team efficiency.
- Supported recruitment, coaching, and training of staff to maintain service quality and consistency.
Sales Assistant
99Bikes, Stanmore
03.2020 - 08.2021
- Delivered high-quality customer service, driving sales through product knowledge and attentive support.
- Supported merchandising and store presentation to maximise product appeal.
- Consistently reliable, punctual, and proactive in supporting team goals.
Assistant Team Leader
99Bikes, Stanmore
08.2020 - 06.2021
- Assisted in leading the sales team while developing leadership and management skills through structured training.
Retail Sales Assistant
Platypus Shoes, Burwood
06.2017 - 03.2020
Retail Sales Assistant
Fraser Motorcycles, Concord
07.2015 - 05.2016
Education
HSC -
Sydney Secondary College Blackwattle Bay
Glebe12.2014
Sydney Secondary College Balmain
Balmain, NSW12.2012
Skills
- Leadership: Experienced in leading diverse teams across multiple departments
- Communication: Strong interpersonal and customer-facing communication skills
- Reliability: Trusted to deliver with honesty, accountability, and professionalism
- Time Management: Highly organised, punctual, and efficient at prioritising tasks
- Work Ethic: Diligent, hard-working, and consistently exceeding expectations
- Attention to Detail: Accurate and thorough in all tasks and deliverables
- Product Management: Skilled in product strategy, roadmap planning, and feature prioritisation
- Market Research: Proficient in analysing customer needs, behaviours, and industry trends
- Project Management: Strong ability to plan, execute, and deliver projects on time
- Technical Proficiency: Experienced with AP21, Netsuite, Shopify, Adobe Creative Suite, Canva, and Microsoft Office
Certification
CERTIFICATE III IN RETAIL (SIR30216) - 08/04/2021
LANGUAGES
English
Interests
- Music
- DIY Projects
- Photography
- Cycling
- Motorsports
Timeline
Product Manager
CCACHE, Marrickville
05.2023 - 09.2025
Team Leader
99Bikes, Stanmore
09.2021 - 05.2023
Workshop Team Leader
99Bikes, Stanmore
06.2021 - 09.2021
Assistant Team Leader
99Bikes, Stanmore
08.2020 - 06.2021
Sales Assistant
99Bikes, Stanmore
03.2020 - 08.2021
Retail Sales Assistant
Platypus Shoes, Burwood
06.2017 - 03.2020
Retail Sales Assistant
Fraser Motorcycles, Concord
07.2015 - 05.2016
HSC -
Sydney Secondary College Blackwattle Bay
Sydney Secondary College Balmain