Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Michael Benson

Sawtell,NSW

Summary

Proficient in inventory management and compliance enforcement, ensuring optimal stock levels and adherence to safety regulations. Experience in training and mentoring staff to enhance customer service quality and operational efficiency.

Overview

17
17
years of professional experience

Work History

Assistant Store Manager

Woolworths
Coffs Harbour, NSW
12.2016 - Current
  • Supervised daily operations and ensured compliance with company policies and procedures.
  • Coordinated staff schedules to meet store needs and optimize labor efficiency.
  • Trained new employees on customer service standards and operational procedures.
  • Managed inventory levels, conducting stock checks to maintain product availability.
  • Resolved customer inquiries and complaints, ensuring a positive shopping experience.
  • Monitored store performance metrics to identify areas for improvement and efficiency.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.

Assistant Store Manager

Masters Home Improvements
Coffs Harbour, NSW
03.2014 - 12.2016
  • Coordinated staff schedules to meet store needs and optimize labor efficiency.
  • Trained new employees on customer service standards and operational procedures.
  • Managed inventory levels, conducting stock checks to maintain product availability.
  • Assisted in visual merchandising to enhance product displays and store aesthetics.
  • Resolved customer inquiries and complaints, ensuring a positive shopping experience.
  • Monitored store performance metrics to identify areas for improvement and efficiency.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Ensured compliance with all safety regulations throughout the store premises.

Assistant Store Manager

Big W
Coffs Harbour, NSW
09.2013 - 03.2014
  • Supervised daily operations and ensured compliance with company policies and procedures.
  • Trained new employees on customer service standards and operational procedures.
  • Assisted in visual merchandising to enhance product displays and store aesthetics.
  • Resolved customer inquiries and complaints, ensuring a positive shopping experience.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.

Store Manager

Big W
Coffs Harbour, NSW
05.2008 - 09.2013
  • Supervised daily store operations and ensured compliance with company policies.
  • Managed inventory levels and coordinated stock replenishment processes effectively.
  • Trained and mentored team members to improve customer service skills.
  • Implemented promotional displays to enhance product visibility in-store.
  • Conducted regular staff meetings to communicate updates and address concerns.
  • Monitored sales performance and identified areas for operational improvement.
  • Resolved customer complaints promptly to maintain high satisfaction levels.
  • Collaborated with regional management on strategic initiatives for store growth.
  • Recruited, trained and supervised new employees.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Resolved customer complaints in a timely manner.
  • Updated and maintained store signage and displays.
  • Ensured compliance with safety regulations and company policies.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.

Education

High School Diploma -

Port Macquarie High School
Port Macquarie, NSW
11-1991

Skills

  • Inventory management
  • Visual merchandising
  • Staff scheduling
  • Customer service
  • Compliance enforcement
  • Sales performance monitoring
  • Great Communication skills
  • Leading Teams
  • The right Attitude

Affiliations

  • Currently, I hold an Aquatic Surf Bronze Medallion, and I'm a patrolling surf lifesaver at my current beach club in Sawtell
  • My passions, though, include camping, hiking, surfing, and fishing
  • Really, I love anything outside; sports and exercise are important to me
  • I currently hold my EPJ and Walkie Stacker certificate through Atlas
  • I currently hold my First Aid certificate, also
  • I'm a trained return-to-work coordinator
  • I hold a Retail and Marketing Certificate through TAFE NSW
  • I hold a Certificate II in Public Safety
  • I also completed a Personal and Professional development program through the Dale Carnegie Institute.

Timeline

Assistant Store Manager

Woolworths
12.2016 - Current

Assistant Store Manager

Masters Home Improvements
03.2014 - 12.2016

Assistant Store Manager

Big W
09.2013 - 03.2014

Store Manager

Big W
05.2008 - 09.2013

High School Diploma -

Port Macquarie High School

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Michael Benson