Summary
Overview
Work History
Education
Skills
References
Personal Information
Affiliations
Languages
Certification
References
Timeline
Generic

Michael Biolakis

Craigieburn

Summary

Dynamic Operations Coordinator at CDC Victoria with expertise in payroll administration and regulatory compliance. Proven track record in achieving KPIs through effective roster management and event coordination. Skilled in staff training and operational planning, driving team performance and enhancing efficiency in high-pressure environments.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Operations Coordinator

CDC Victoria
05.2024 - Current
  • Reporting to the Service Delivery Manager regarding CDC Tullamarine operational updates.
  • Compliance with National Heavy Vehicle Regulations, including fatigue management, MIS, and MMS.
  • Oversee drivers, the workshop, and staff to achieve CDC business KPIs.
  • Process payroll for 75 staff members.
  • Direct and coordinate rosters, accommodating last-minute scheduling modifications for team of 75 staff members, comprising admin, drivers, and mechanics.
  • Attend PTV/Council operational meetings to discuss operational changes, followed by the execution of changes to sustain compliance standards within the operational environment.
  • Collaborate with Vicroads and councils regularly to enhance traffic management strategies
  • Execute coordination of high-profile events such as Avalon Airshow 2025 with various other special activities

Operations Supervisor

CDC Victoria
01.2019 - Current
  • Company Overview: Extensive insight into the transportation industry, day-to-day operations, and managerial operations.
  • Customer service, complaints resolution and prevention, addressing the root cause of the conflict to prevent future re-occurrences;
  • Maintain and address detailed records of all accident reports, and re-balance operations and scheduling to minimise any performance shortfalls resulting from said incidents, and maintain company performance standards;
  • Implementation and management of rosters including last minute rescheduling requirements as a result of unavailability or other factors;
  • Working with planning team to manage roster changes upon implementation of new routes, changes to existing routes, or PTV time tables;
  • Management of staff weekly timesheets, overtime management, and exposure to Mitrefinch systems.
  • Attendance of PTV/Council operational meetings to partake in discussions relating to operational changes, followed by the implementation of said changes to maintain compliance standards within our operational environment;
  • Liasing with Vicroads on a regular basis incorporating improvements to traffic management;
  • Strategise and motivation of a large team consisting of drivers, maintenance and yardies, including partaking in performance and operational meetings;
  • Maintaining occupational compliance documentation such as drivers licenses, working with childrens checks, and driver accreditations on a monthly basis;
  • Organisation and implementation of toolbox training sessions to inform staff of new policies and or operational changes.
  • IT problem solving and general maintenance of operations equipment;
  • Multi-faceted KPI management, covering missed-trips, early runnings, delays, etc…
  • Maintaining COVID compliance to constantly evolving government guidelines;
  • Validating and approving shift swaps, and staff replacements, whilst maintaining best cost practice and efficient cost coverage;
  • Extensive insight into the transportation industry, day-to-day operations, and managerial operations.

Bus Driver

Tullamarine Bus Lines/CDC
01.2013 - 01.2019
  • Relief operations supervisor 2015-2019;
  • Knowledge of day-to-day operational procedures within the depot;
  • Managing daily operational changes;
  • Driver training and mentoring;
  • BTS monitoring and tracking;
  • Bus allocations;
  • Use of the MYKI portal;
  • Cash handling and MYKI reconciliations;
  • Managing on road accidents and breakdowns;
  • Understanding and enforcing fatigue management;
  • Knowledge of AX systems implemented by CDC to date;
  • Assist with customer enquiries and complaints;
  • Proficient with computers and networking;
  • Charters including interstate and rail;

Director

PMG Concepts
01.2007 - 01.2013
  • In charge of 10 members of staff.
  • Analyzing sales figures and forecasting future sales volumes.
  • Involved in the recruitment and interviewing of new staff.
  • Managing and motivating staff to increase sales and ensure business efficiency.

Warehouse & Logistics Manager

Donohoe's Ice
01.2002 - 01.2006
  • Led warehouse team of 10 to 12 warehouse staff who support our daily inbound and outbound trucking needs.
  • Implemented and trained key staff members in a FIFO (first in first out) discipline resulting in increased efficiency.
  • Responsible for management and maintenance of cold storage products.
  • Collaborate with Senior Management team to define warehouse requirements and supply issues.
  • Implemented improved inbound and outbound processes and procedures and strategies that streamlined distribution.
  • Oversee truck pick-ups and completed minor repairs to donated items as needed.
  • Supervised staff and coordinate trainings and conduct performance reviews.
  • Ensured the timely and regular maintenance of facility and equipment.

Education

Triple Degree - Bachelor of Psychology, Bachelor of Science -Microbiology, Bachelor of Science - Genetic Engineering

Deakin University
Burwood
01.2001

Skills

  • Payroll administration
  • Regulatory compliance
  • KPI management
  • Event coordination
  • Roster management
  • Staff training
  • Operational planning

References

  • Frances Ross, Service Delivery Manager, 0437 684 355
  • Upendra K Singh, Business Systems Analyst, 0430 120 456

Personal Information

Total Experience: Worked within a broad range of industries, from manufacturing, security, sales, and warehousing. A year 12 graduate, and additionally have spent 4 years in University studying the main sciences including Psychology, Microbiology, & Genetics.

Affiliations

  • Beekeeping
  • Fishing
  • Bowling

Languages

English
Professional
Greek
Professional

Certification

Australian HR Driver’s License

Basic Fatigue Management

Working with Children

Driver Accreditation Certificate

Australian LF License (Forklift)

Reach Forklift Experience

First Aid Officer

Chief Fire Warden

References

References available upon request.

Timeline

Operations Coordinator

CDC Victoria
05.2024 - Current

Operations Supervisor

CDC Victoria
01.2019 - Current

Bus Driver

Tullamarine Bus Lines/CDC
01.2013 - 01.2019

Director

PMG Concepts
01.2007 - 01.2013

Warehouse & Logistics Manager

Donohoe's Ice
01.2002 - 01.2006

Triple Degree - Bachelor of Psychology, Bachelor of Science -Microbiology, Bachelor of Science - Genetic Engineering

Deakin University

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Michael Biolakis