Michael Bird
12 Plew St, Alice Springs,NT
Summary
Proven customer service expert from Alsco Industries, adept in problem-solving and time management, significantly enhanced team productivity and customer satisfaction. Excelled in safety management and relationship building, ensuring repeat business and exceeding targets. Skilled in vehicle maintenance and staff development, with a track record of mentoring new employees for peak performance.
Detail-oriented individual with exceptional communication and relationship building skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
Work History
Driver/Customer Service
Alsco Industries
01.2015 - Current
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
- Assisted in training new employees on company policies, procedures, and best practices to improve overall efficiency.
- Provided exceptional service to clients, fostering strong relationships and repeat business.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Followed safety protocols while working, avoiding accidents and injuries.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Trained and mentored new employees on company procedures and safety protocols.
Customer Service
New World Supermarket
01.2013 - 12.2014
- Collaborated with customer service personnel to optimize outbound efforts.
- Provided excellent customer service, addressing concerns promptly and professionally.
- Maintained exceptional customer service standards throughout every shift.
- Developed lasting relationships with clients through exceptional customer service skills.
- Provided exceptional customer service with product recommendations, increasing sales revenue.
- Delivered excellent customer service, addressing inquiries and resolving complaints promptly.
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Problem-solving
- Punctual and reliable
- City and non-city driving
- Punctuality
- Loading and unloading
- Safety protocols
- Safety management
- Vehicle inspections
- Route management
- Vehicle maintenance
- Relationship building
- Shipping and packaging
- Route logs
- Conflict resolution
- Staff development
- Account penetration
Timeline
Driver/Customer Service
Alsco Industries
01.2015 - Current
Customer Service
New World Supermarket
01.2013 - 12.2014
Similar Profiles
Angelani tamoneAngelani tamone
Laundry Associate at Alsco IndustriesLaundry Associate at Alsco Industries
Micaela CalderaMicaela Caldera
Packing and Shipping Clerk at Alsco IndustriesPacking and Shipping Clerk at Alsco Industries
Kyrah DuckKyrah Duck
Regional Coordinator at Alsco IndustriesRegional Coordinator at Alsco Industries
Paulini Gloria L Peata Lotawa BolatagiciPaulini Gloria L Peata Lotawa Bolatagici
Customer Service Cashier at KFC RestaurantCustomer Service Cashier at KFC Restaurant
Pedrea JacksonPedrea Jackson
Actor at MercureActor at Mercure