Michael Bouyssa
Greystanes,Australia
Summary
Adept at enhancing customer experiences and streamlining operations, my tenure at Target Merrylands honed my problem-solving and customer service skills. Proficient in both English and Arabic, I excel in teamwork, demonstrated by training new staff and reducing wait times through innovative checkout processes. My background ensures I bring both efficiency and a positive attitude to any team.
Overview
2
2
years of post-secondary education
5
5
years of professional experience
Work History
Team Member/Team Leader
Target
Merrylands, Australia
07.2022 - Current
- Throughout my years at Target Merrylands (3 years as a team member and currently a team leader for a year) I have acquired skills and been trained throughout most areas of the store including:
- Trained new team members on store policies and procedures.
- Collaborated with team members to ensure smooth daily operations.
- Collaborated with team members to streamline inventory management processes.
- Engaged customers to enhance shopping experiences and foster loyalty.
- Assisted customers in locating products and answering inquiries.
- Operated cash registers, processed transactions, and handled returns.
- Implemented visual merchandising standards to attract customers and increase product visibility. to enhance product displays.
- Participated in team meetings to discuss promotions and sales strategies.
Crew Member
McDonald's
Rosehill, Australia
06.2021 - 09.2022
- Cultivated customer service and product knowledge skills to support team success.
- Assisted customers in selecting merchandise best suited to needs.
- Trained new team members on company procedures and safety requirements to ensure compliance and efficiency.
- Trained new team members by relaying information on company procedures and safety requirements.
- Picked online orders and packed them efficiently and safely to be delivered to customers.
- Assisted in inventory management to prevent stock shortages and overages.
- Streamlined checkout process, resulting in reduced customer wait times.
Education
Bachelor of Exercise And Sport Science -
Macquarie University
Sydney, NSW 02.2025 - 09.2026
Higher School Certificate -
Maronite College Of The Holy Family
Harris ParkSkills
- Inventory management
- Customer service
- Problem-Solving
- Team collaboration
- Collaboration and teamwork
- Attention to detail
- Positive attitude
Accomplishments
- Achieved Crew of The Month at McDonald's Rosehill.
- Kudos Winner at Target Merrylands.
- Trained in First Aid, achieved certificate in 2023.
- NSW Responsible Service of Alcohol.
Languages
- English, Native or Bilingual
- Arabic, Native or Bilingual
References
- Assistant Store Manager - Elana Fernandes 0412 122 290
- Department Manager - Angus Graham 0437 762 210
- Team Leader - Antoinette Chebat 0410 159 374
Timeline
Bachelor of Exercise And Sport Science -
Macquarie University
02.2025 - 09.2026
Team Member/Team Leader
Target
07.2022 - Current
Crew Member
McDonald's
06.2021 - 09.2022
Higher School Certificate -
Maronite College Of The Holy Family